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Dr Claire Matthews is the Director, Academic Programmes for the Massey Business School. Her research interests centre around consumer’s financial behaviour, decisions and attitudes, with a particular interest in retirement planning and KiwiSaver. She has a PhD in Banking on the subject of Switching Costs in the New Zealand Banking Market, and is a Fellow of the Financial Services Institute of Australasia and a Certified Member of INFINZ.
New Zealanders might complain about their banks but all signs suggest a Royal Commission into the industry here would fail to uncover serious problems, writes Massey Business School's Dr Claire Matthews.