Where to find community assistance in Auckland, Northland and Coromandel, and how to stay updated.
Emergency phone numbers
Call 111 immediately if life or safety is at risk.
Auckland
If you live in Auckland and require urgent assistance, call 0800 22 22 00.
Northland
For information, assistance or to report urgent cyclone-related issues:
• Whangarei: 0800 932 463
• Far North: 0800 920 029
• Kaipara : If you require welfare assistance due to Cyclone Gabrielle contact 09 439 1111. To report damage to roads or log other service requests, phone 0800 727 059.
Tairāwhiti
Phone 0800 653 800
Coromandel
Call HereToHelpU: 0800 568 273
Auckland shelters and emergency centres
Auckland Emergency Management has set up a number of Civil Defence Centres and shelters across the region. They are all now open and staffed for people needing refuge from Cyclone Gabrielle
Scroll down for Coromandel and Northland shelters.
- Shelters: provide a place to be safe while the worst of the weather passes. Blankets and hot drinks will be available, but shelters aren’t equipped for extended stays.
- Civil Defence Centres (CDCs): are equipped to provide you with a safe place to eat, sleep and access essential support services.
What to bring: items for children and babies, like formula, nappies and toys; essential medicines; photo identification (if you have it); and warm clothes. Pets are welcome but dogs must be on a leash and if possible muzzled. You may be asked to keep your dog in your car. Cats in a cage or carrier, if possible, please.
Civil Defence Centres (CDCs) and shelters
| Albert-Eden | Mt Albert Senior Citizens Hall | 3B Wairere Ave, Mt Albert, Auckland | SHELTER: blankets, tea & coffee, council staff to help. |  |
| Aotea Great Barrier | Auckland Council Service Centre | 75 Hector Sanderson Rd, Claris, Great Barrier Island | CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support | |
| Devonport-Takapuna | Takapuna War Memorial Hall | 7 The Strand, Takapuna | SHELTER: blankets, tea & coffee, council staff to help. | |
| Franklin | Waiuku Community Hall | 10 King Street, Waiuku (Waiuku Library complex) | SHELTER: blankets, tea & coffee, council staff to help. | |
| Henderson-Massey | Te Manawa | 11 Kohuhu Lane, Massey (Westgate) | CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support | |
| The Trusts Arena | 65-67 Central Park Drive, Auckland | CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support | |
|
| Hibiscus & Bays | Stanmore Bay Pool and Leisure Centre | 159 Brightside Road, Stanmore Bay | CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support | |
| Howick | Fencible Lounge | 25 Uxbridge Rd, Howick
(Howick Library) |
CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support | |
| Kaipatiki | Birkenhead Leisure Centre | 46 Mahara Ave, Birkenhead | SHELTER: blankets, tea & coffee, council staff to help. | |
| Māngere-Ōtāhuhu | Moana-Nui-a-Kiwa Leisure Centre | 66R Mascot Ave, Māngere | CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support | |
| Manurewa | Manurewa Leisure Centre | 33 Frances St, Manurewa | CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support | |
| Maungakiekie-Tāmaki | Riverside – Taha Awa Community Centre | 20-22 Peace Ave, Mt Wellington | SHELTER: blankets, tea & coffee, council staff to help. | |
| Ōrākei | Colin Maiden Park (former Unisports Building) | 71-73 Merton Rd, Glen Innes (behind cricket club) | SHELTER: blankets, tea & coffee, council staff to help. | |
| Ōtara-Papatoetoe | Te Puke ō Tara Community Centre | 20 Newbury St, Ōtara | CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support | |
| Papakura | Elizabeth Campbell Hall | 294 Great South Rd, Papakura | CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support | |
| Puketāpapa | Fickling Convention Centre | 546 Mt Albert Rd, Three Kings | SHELTER: blankets, tea & coffee, council staff to help. | |
| Rodney | Waimauku War Memorial Hall | 24 Waimauku Station Rd, Waimauku | SHELTER: blankets, tea & coffee, council staff to help. | |
| Ahuroa Hall | 1345 Ahuroa Rd, Makarau | SHELTER: blankets, tea & coffee, council staff to help. | |
|
| Warkworth Town Hall | Corner Neville and Alnwick Sts, Warkworth | CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support | |
|
| Wellsford Community Centre | 1 Matheson Rd, Wellsford | CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support | |
|
| Upper Harbour | Albany Community Hub | 575A Albany Highway, Albany | CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support | |
| AUT Millennium | 17 Antares Place, Rosedale North Shore | CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support | |
|
| Waiheke | Waiheke Pātaka Kōrero (Waiheke Library) | 131-133 Ocean View Rd, Oneroa, Waiheke Island | CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support | |
| Waitākere | Titirangi War Memorial Hall | 500 South Titirangi Rd, Titirangi | SHELTER: blankets, tea & coffee, council staff to help. | |
| Waitematā | Ellen Melville Centre | 2 Freyberg Place, Auckland | SHELTER: blankets, tea & coffee, council staff to help. | |
| Whau | New Lynn Community Centre | 45 Totara Ave, New Lynn | CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support | |
Community-led centres
| Disclaimer: the information on this list is accurate at the date of publishing and is subject to change based on the impacts of Cyclone Gabrielle and the needs of our communities. Sites will open as and when they are needed. Check aem.org.nz for the most up to date information at all times. |
| Name | Address | Opening hours | Services provided |
| ARK Hub – GHM HQ | 24 Potters Avenue
Mount Roskill 1041 |
10am to 6pm
Monday to Friday |
Pastoral care, food parcels
(pick up only), clothing, bedding, housing support for Puketāpapa, civil defence information, volunteer recruitments |
| Pukekohe Hub
|
Pukekohe Netball Centre, 114 Queen Street, Pukekohe 2021 | From 3pm Monday or earlier of needed
Monday and Tuesday |
Temporary accommodation, first aid, welfare services, food and drink |
| Greenhithe Community Hall | 7 Greenhithe Road, Greenhithe 0632 | Open as needed
Monday to Sunday |
Shelter, kitchen facilities |
| Headquarters Building | 214 Buckley Avenue, Hobsonville 0616 | 8.45am – 2.45pm
Monday to Friday |
Emergency shelter, blankets, hot drinks |
| Ranui Baptist Community Care | 460 Swanson Road, Ranui 0612 | Opens at 8am
Monday to Sunday |
Meals, beds, clothing |
| Rawiri Community House | 1 Rata Vine Drive, Wiri 2104 | 10am to 2.30pm
Monday to Friday |
Food, sanitary products, nappies, pet food, clothing, blankets, linen, kitchen supplies, support for families to navigate support services |
| Manukau New Life Church | 12 Jellicoe Road, Manurewa 2102 | 9am to 5pm
Monday to Sunday |
Food and shelter |
| LifeChurch Manurewa | 24-26 Maich Road, Manurewa 2025 | 9am to 3pm | Emergency shelter, temporary Storage, pastoral care |
| The Salvation Army Hibiscus Coast | 32 Greenview Lane, Red Beach 0932 | 6am
Monday and Tuesday |
Shelter, food, hot drinks, showers |
| Helensville Primary School Hall | 29 Rata Street, Helensville 0800 | As required
Monday to Sunday |
Bedding, food |
| Manurewa Marae | 81 Finlayson Avenue, Clendon Park, Manukau 2102 | 9am to 5pm and 7pm to 7am
Monday to Sunday |
Accommodation, food, health and well-being checks, support services |
| Massey Community Hub | Triangle Park, 385 Don Buck Road, Massey 0614 | 9am to 3.30pm Monday to Thursday
9am to 12.30pm Friday |
Shelter, information, food pantry, clothing |
| 6 Squadron Air Training Corps | 9A Achilles Crescent, Narrow Neck 0624 | 7am to 10pm
Monday to Sunday |
Hot drinks, snacks, First Aid, blankets, shelter, community connection |
| Pollok | 4 Cemetery Road, Pollok 2684 | 8pm to 12pm
Monday to Sunday |
Tea and coffee, shelter, toilets |
| Papakura Marae | 29 Hunua Road | 24 hours
Monday to Sunday |
Temporary accommodation,
hot meals, foodbank (Monday to Friday), low-cost GP Clinic and more |
| Beachlands School | 18 Bell Road
Beachlands 2018 |
9am – onwards
Monday and then as required |
Shelter, food, hot and cold drinks, toilets, power generator, water, medical assistance (first aid) |
Community organisations can register as a community-led centre here.
Auckland mosques open as emergency shelters
The New Zealand Mosque Association has opened mosques as emergency shelters across Tāmaki Makaurau. Please bring a sleeping bag and blanket. Separate areas will be dedicated to men and women.
Birkenhead Islamic Centre – 79 Oneroa Road, Northcote
West Auckland Mosque – 31 Armada Drive, Ranui
Avondale Islamic Centre – 122-126 Blockhouse Bay Road, Avondale
Ponsonby Mosque – 17 Vermont Street, Ponsonby
Kelston Mosque – 45 Cartwright Road, Kelston
Coromandel evacuation centres
Official evacuation centres will open in the Thames Coromandel district at 4pm on Sunday and are available at the following locations:
After 7pm today, these sites may revert to stand by if there is no demand, however they can be reactivated within 15 minutes upon request. Contact details are on the doors of these centres.
Northland evacuation centres
Via the Whangarei District Council Facebook page:
If the storm makes it unsafe to stay in your home, there will be two types of places you can go.
Community-led welfare centres
These can be established in local facilities including marae and community halls. These are set up quickly by local communities as required and supported by Civil Defence. There are two community-led welfare centres already operating for the homeless community of Whangarei: Terenga Paraoa Marae on Porowini Avenue (Central Whangarei) and 155 Whare Āwhina (Open Arms), at 155 Kamo Road. More centres may open if needed.
Civil Defence emergency evacuation centres
An official Civil Defence Centre is open now at McKay Stadium Kensington, for people who need to leave their homes. If your home becomes too dangerous to stay in, please stay with friends and family elsewhere if you can. If you have nowhere else to go, come see us at 97 Western Hills Drive, Kensington and we can arrange for basic accommodation.
Staying updated
Keep an eye on these websites and social media channels for the latest updates for your area.
If the power goes out and you have no cellphone service, a solar- or battery-powered radio (or your car radio) can help you keep up to date with the latest news.
The website of your local Civil Defence Emergency Management Group will have information about the local stations you should listen to during an emergency.
NEMA/NZ Civil Defence (national emergency advice and amplifying local advice and updates)
MetService (weather warnings and forecast)
Waka Kotahi (roading updates)
Northland CDEM (local advice and updates)
Auckland CDEM (local advice and updates)
Waikato CDEM (local advice and updates)
Bay of Plenty CDEM (local advice and updates)
Tairāwhiti CDEM Group (local advice and updates)
Hawkes Bay CDEM (local advice and updates)
Taranaki CDEM (local advice and updates)
Animals
HUHA (Helping You Help Animals) – Assisting those with animal needs
“If you or someone you know needs any help with animals, call 027 4416474, 022 249 1020, or 0800 00 83 33.” Or text HUHA to 4463 to instantly donate $3.
SPCA
Aucklanders should call 09 256 7300 to request help. During the cyclone power outages may interfere with the phone lines so if you’re having trouble getting through send an email info@spca.co.nz. For more information on caring for animals in emergencies, they have this handy PDF.
Clean up
Student Volunteer Army – Clean up assistance (non-urgent)
City-wide
To request help, fill out this form
To volunteer, fill out this form
Orange Sky – laundry and showers
City-wide, mobile service
To request their service, contact Helen (021 026 77298 or info@orangesky.org.nz)
Donate toiletries via the above contacts (note: they have no storage for towels or blankets) or donate here.