Flowers and tributes left near Al Noor mosque on March 18 (Photo: Carl Court/Getty Images)

But are they doing enough? Victim Support and your charity dollars

News that the family of a Christchurch mosque shooting victim is struggling financially has reignited controversy about how the millions raised in the wake of the tragedy are being spent. But, as professional fundraiser Jemma Balmer argues, are we asking the wrong questions?

Grief and solidarity swept New Zealand in the days following the mosque attacks on March 15. Keen to support as they could, people gave to organisations supporting the victims.

Givealittle has racked up nearly $10m for an organisation called Victim Support, an exceptional not-for-profit which provides 24/7 access to professional support services for victims of crime and trauma, as well as giving financial assistance and advocating for the rights of victims. This was one of the first gifting pages set up in the wake of the tragedy, and enabled people from all over the world to feel they were doing something right after something so wrong had happened.

Just hours after the page was posted, donations were pouring in so fast that Givealittle crashed. Among the comments posted online were these:

“Excuse me can you please make sure this money isn’t going to salaries??”

“I don’t want my donation going into a big pot for overhead. How do I know where Victim Support will be using my money?”

“100% of all these funds MUST go directly to the families. Otherwise it’s a scam.”

Victim Support reacted quickly and put out a statement explaining how the funds would be used:

Thanks to those who have asked for more detail around how these funds will be used to support victims and their families. We want to be really clear about this, this money is being ring-fenced and is NOT for Victim Support’s regular operating costs …

We’ve been overwhelmed with donations – more than we thought possible – and we now need to create more formal processes than would be needed for the much smaller fund we expected this page would create.

Look at how Victim Support’s work has increased in the last four weeks:

The number of victims being supported is well into the hundreds and this will continue to grow, particularly as family continue to enter New Zealand. Our National Contact Service is continuing 24/7 and has been managing increased call volumes of 40-50% since the terror attacks.

Needs for support are being experienced nationally, including from family members residing outside of Christchurch and entering New Zealand from overseas.

Victim Support, which looks after 30 Local Group Committees with a workforce of over 600 volunteers and 120 paid staff based at 62 offices across, now has an immensely larger workload than they did when they completed their strategy and financial planning for 2019 last year. In 2018 their budget was nearly $12m, most of which was provided by central government; they have now received close to that just in donations in the first quarter, a situation no-one could have predicted.

The Victim Support Givealittle page

The needs of the Muslim community and those affected by the tragedy are immediate, severe and complex. The media spotlight will be hot on this organisation. The way they use the donated funds will be scrutinised carefully. Victim Support need to react quickly and correctly, distributing not only a huge volume of funds fairly to a distressed group of people, but also keep up with the increased volume of phone calls, emergency psychosocial counselling and other incredible work that they do. Victim Support’s regular mahi has not suddenly stopped politely to make way for this tragedy – we all know life doesn’t work like that.

In saying that these funds have been “ring-fenced”, this means that Victim Support will not use any of this money to make their services more efficient or effective, to hire more staff to take the pressure off their existing workforce, or to share the impact of their life-saving work. And Victim Support cannot do this because of the insidious social ideas about how charities spend the money they are donated, which ultimately stifles the impact they dream of having.

When you think about a charity you love, how do you know the work they’re doing is “good enough”? How do they show you their good work, their responsible stewardship, their financial acumen? Sometimes they’ll put it in a pie chart. We see it in Annual Reports and website footers the world over – here’s what percentage we spent on programmes, and here’s how little we spent on everything else.

In principle, this makes sense. The money goes (mostly) where the charity says it’s going; by keeping overheads low, as much money can be directed to the cause as possible. But when you dig a little deeper, you will see how this restricts charities’ ability to innovate, take risks and actually contribute meaningfully to the problems they desperately want to solve.

In a 2013 TED Talk, Dan Pallotta articulated this concept better than I can.

The crux of Pallotta’s argument is that the not-for-profit sector is disadvantaged seriously against the for-profit sector, due to systemic issues such as the viscerally negative reaction in our society to people making money by doing good, the fear of risk-taking, the lack of time to prove the effectiveness of what the charity is trying to achieve, and restricted access to the stock market to invest. This is perpetuated by the dangerous question: “what percentage of my donation goes to the cause?

Here, without acknowledging it, we have grounded ourselves in the economic concept of the Fixed Pie Fallacy – the assumption that there is only a fixed amount of something available, so the pie can only ever be as big as it is now. While often referred to when talking about labour, it can also apply to wealth. Because there is seemingly “only so much money to go around”, extraneous costs must be kept as low as possible; the less money you spend on fundraising, the more money there is available for the cause.

The Fallacy of the Pie perpetuates the concept that regular operating costs are an “overhead”, not an integral part of the charity’s financial expenditure, and underneath that is the insidious idea that the only thing that matters is the cause being fundraised for, and that any overhead is bad and should be kept as low as possible.

When a charity is fixated on making one slice of the pie as small as it can be to please donors, it is cutting off its nose to spite its face: its effectively limiting the whole size of that pie, because the only part of the pie that can make the whole pie bigger is the overhead.

Pallotta puts it like this: “Fundraising is the one thing that has the potential to multiply the amount of money available for the cause that we care about so deeply… [and] this is what happens when we confuse morality with frugality. We’ve been taught that the bake sale with five percent overhead is morally superior to the professional fundraising enterprise with 40 percent overhead, but we’re missing the most important piece of information, which is: What is the actual size of these pies?”

If charities were able to increase the amount they spent on recruiting and paying staff well, trusted them to make smart decisions, made sure everybody had the resources they needed to do their jobs effectively, shared the organisation’s impact and made donors’ experience with the charity one of connection and purpose, then the pie would grow. It’s as simple as saying that the charity that does the best job at raising money will raise the most money. Sadly, “there is no accounting terminology to describe this kind of investment in growth and the future, other than the demonic label of ‘overhead’.”

How can an organisation be expected to increase their workload, output and reach without using money to do so? If it were a business, this simply wouldn’t happen – would a company that’s just raised $10m of seed funding be restricted to spending it all only on their product and not on employing the best people for the job, making sure the infrastructure and software is right, marketing their product properly and future-proofing their income stream?

People working for charities are not compensated as well as they are in the corporate world, though their work is changing lives. They must work with fewer resources to do their jobs properly, relying on favours and handouts to get their cause in front of people. They must keep their side of the business as lean as possible, so that the money is spent on the programmes and the people that need it. While this works in a short-term, pie-graph-ruled society, the misunderstood side-effect is that the vision stays small, the risks stay minimised, and the dreams of the not-for-profit being truly able to solve the problems they work on every day stay unrealised.

And here we find ourselves back at the questions being aimed at Victim Support – is all this money going directly to the families? It’s controversial to say it, but I don’t think that it should. It’s unfair and unethical to expect Victim Support to continue providing their current services on top of a massively increased workload without a consequential increase in financial support for their operations. The most effective way to help more people isn’t by giving Victim Support more money for their programmes, it’s by trusting and enabling this incredible team to do what they need to do.

(I do need to acknowledge that it gets a little bit more complicated here, because around 10% of Victim Support’s funds in 2018 were fundraised; the rest were given by the government. While this decision to give every dollar to the victims may indeed be supported by an increase in government funding for Victim Support’s operations, this wouldn’t be the case for many, many not-for-profits who aren’t supported by the government, and do equally as important work.)

I am not suggesting that charities shouldn’t be held accountable for the difference between what they say they’re going to spend their money on, and what they do spend their money on. There are trustees, auditors, public financial accounts, Charities Services, journalists and academics to do that. What really needs to shift is the way charities talk about how they use donated funds. Not-for-profits need to use money to risk, cause effective change, and solve the problems they are there to solve, with the ultimate goal of making themselves redundant. The public also needs to be better educated about the role of charity in society; we need to learn to trust a charity to spend the money they are donated, the best way they know how.

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So now is absolutely the time to point out my hypocrisy: I would have said exactly the same thing if I was on Victim Support’s fundraising or executive team. To say anything other than, “these funds have been ring-fenced” would have resulted in severe backlash and criticism from the public about why Victim Support took this stance, amid immediate calls of abusing the situation for their own financial gain, misleading donors and betraying the victims and their whānau. March 16 was not the time to have this discussion.

I understand why the people at Victim Support chose to announce they’d ringfence the money. I don’t blame them for that decision; I am disheartened, however, by our society’s archaic view of charities and the untenable position they have been forced into.

I’m sorry they couldn’t use some of these funds to pay staff fairly, to get the resources needed, and to share the impact widely – because those are the things that will ultimately enable such an organisation to reach more people and to change lives for the better.

The author has no association with Victim Support, other than as a far-flung admirer, and these views are her own. Victim Support were consulted on the contents of this article to avoid misrepresenting their work.


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