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The regions: where it’s at. (Illustration: Toby Morris)
The regions: where it’s at. (Illustration: Toby Morris)

PartnersMay 1, 2018

Invest in the regions to save Auckland from itself

The regions: where it’s at. (Illustration: Toby Morris)
The regions: where it’s at. (Illustration: Toby Morris)

What might the 2018 Budget deliver on regional economic development, and how will it intersect with our largest city? In the first piece in a series analysing Budget 2018, Grant Thornton’s Murray Brewer casts his eye over the options and opportunities. 

The government’s moves on regional economic development are courageous and long-overdue, and will have impacts across the whole country. The key question now is how those who receive a slice of the billion dollar provincial growth fund will leverage the full benefits of this investment. This isn’t just an opportunity to enhance economic development outside of the country’s main centres, but to create resilient communities, sustainable jobs, and to boost social inclusion and participation.

The quality of life available to those living outside of Auckland and Wellington is a remarkable selling point that the country has been slow to take advantage of. Those two cities have historically been seen as where serious money can be made, but the rapidly rising costs of living are creating a revolving door effect, where the wealthy are being replaced by those who are even more wealthy. There is increasingly limited housing stock, and a growing disparity between rich and poor. Something has got to give.

Descriptions of regional centres as “zombie towns” may have ironically given many in the cities pause for thought, as it was a clear signal that life could be better and more affordable there. My friends in smaller towns chuckle to me about how despite the predictions they haven’t been mugged yet, their commute passes through two sets of traffic lights, and they’re going fishing this afternoon. For Aucklanders stuck on the southern motorway for an hour and a half every morning, breathing in carbon monoxide and watching trucks practically parked in the slow lane, they may wonder what the point of it all is.

The road to the regions.

A fundamental problem for attracting people to live in the regions is that they’re not well known for high incomes outside of the health sector and some aspects of primary industries. The economy of regional cities can’t be built up through provision of public facilities and services. But to turn that point around, smaller cities and towns in the regions already boast some of the high quality infrastructure, such as hospitals, good schools and affordable, quality housing, needed for an economy to be built. Not to mention, they’ve also got largely un–congested roads.

At the upcoming budget, and from ongoing spending from the provincial growth fund, the priority must be to take the opportunity to allow people to create meaningful and sustainable careers in the regions. Supporting and continuing the development of ultra-fast broadband will be crucial in this respect – an infrastructure initiative of the previous government that is bringing about much needed connectivity with towns and regional centres. The advantages of allowing more people to work remotely to workplaces headquartered in Auckland are manifold – not only will it bring much needed economic activity into the regions, it will also increase the quality of life for those who must still remain in Auckland.

However, as political tides go in and out, regions can’t necessarily depend on always having access to the grants currently being handed out. There must be rigorous analysis, measurement and monitoring of any money given through the regional economic development fund, to ensure both that the money has been well spent, and to also show future governments what type of investments have succeeded, and which have failed.

Grant Thornton has conducted rigorous and useful analysis through the GrowthAccelerator programme in England. GrowthAccelerator was a UK government service delivered by a private sector consortium led by Grant Thornton UK. The three year programme saw 23,000 small and medium enterprises receive support to realise their growth potential, through highly focused and tailored interventions and assistance. One of the key findings was that there was significant untapped potential for high growth in rural areas. The analysis also found that urban England wasn’t necessarily the driving force behind business growth.

Clearly there are lessons for New Zealand out of that. The money being spent by the provincial growth fund will largely go towards private businesses, which could generate significant export revenue for the country provided their region is well supported in terms of infrastructure. Many areas around the country already fit that bill. We could have a dozen vibrant and thriving centres where talented people can go, rather than just a few.

In the upcoming budget, the government will be able to generate a lot of confidence in their plans, if they present a strategy for how the provincial growth fund will be spent. At the very least, the time is now to present more details on the process for how funding will be allocated.

Economically, it is a crucial time for New Zealand, for life to be breathed back into the so-called zombie towns of New Zealand. A lot of talented and driven people are finding their quality of life is diminishing in Auckland. It is crucial for the country that they choose to build their careers in a different part of the country. The right investment in the regions can see them flourish as an alternative to a departure for Australia or further afield.


This content is brought to you by Grant Thornton New Zealand – a national team of business advisors who are committed to unlocking the potential for growth in their people, clients and communities.

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Emergency Q
Emergency Q

BusinessMay 1, 2018

Who’s the most innovative hi-tech service of them all?

Emergency Q
Emergency Q

From transport, medicine, retail and travel, this year’s crop of nominees for Kiwibank’s Most Innovative Hi-Tech Service Award are being recognised for shaking up some of New Zealand’s most vital industries. With the winner to be announced on May 25 as part of this year’s Hi-Tech Awards, Jihee Junn takes a look at the talented four who’ve managed to rise to the top of the pack.

New Zealand’s annual festival of innovation, TechWeek 2018, is fast approaching, and if there was ever an event to top it all off, the Hi-Tech Awards would most certainly be it. It’s a chance to see and celebrate the New Zealand companies leading the big technological changes across their sectors.

Last year, payments business Pushpay – which provides mobile commerce tools for churches, charities and education providers – came out on top with two wins, including the coveted Hi-Tech Company of the Year award (for which its been nominated a second time round). The 2017 Awards also saw Aliesha Staples of Staples VR take home the prize for Hi-Tech Young Achiever of the Year (she’s been nominated again in 2018) while Frances Valintine, founder of the MindLab by Unitec and Tech Futures Lab, was unveiled as the 2017 Flying Kiwi.

Also highly coveted is the award for Most Innovative Hi-Tech Service which cybersecurity company RedShield took home last year. For 2018, there’s a brand new crop of companies battling it out for the prize – they’re the engineers building our tunnels, the app makers streamlining our hospitals, the brains behind our pay-at-the-pump terminals, and the developers that make our travel easier and more manageable.

The winner of which won’t be announced until May 25 at Christchurch’s Horncastle Arena. So in anticipation, we take a closer look at the talented four who’ve been nominated for their innovative services.

Beca (The Beacon System)

With more than 3000 employees spread across 20 offices throughout the Asia-Pacific region, Beca has come a long way since being founded almost a century ago by returning World War I veteran Arthur Gray. Established as a small engineering practice, Beca continues to provide a wide-range of engineering services to this day. It also offers a variety of innovative applied technologies and sophisticated business advisory expertise that extends across all sectors of the economy.

Over the years, some of Beca’s major projects in Auckland have included the Sky Tower, Wynyard Quarter and the recently completed Waterview Connection which remains New Zealand’s most complex road project to date. Across the rest of the country, Beca has also had a hand in building Christchurch Airport’s integrated terminal, Dunedin’s Emerson Brewery, RNZAF’s flight simulator, and Fonterra’s virtual reality safety training programme. Internationally, it’s gained recognition for high profile projects such as crowd modelling and simulation for the Rio 2016 Summer Olympics, Singapore’s iconic Marina One and DUO skyscrapers, Jakarta’s Ciputra World development, and Melbourne Airport’s string of expansions and upgrades.

Beca Beacon Earthquake Triage App – a dramatisation (Photo: supplied).

For the NZ Hi-Tech Awards, Beca entered the Beacon System: a real-time post-seismic event alerting service that assesses earthquake impacts on physical assets such as buildings and infrastructure. It’s an innovative Big Data software application and earthquake assessment algorithm enabling a prioritised inspection and response service that provides immediate impact information that helps clients make decisions about their business as quickly as possible.

Healthcare Applications (Emergency Q)

Rarely a moment goes by in a hospital emergency room where things don’t get a little bit hectic and crowded. To tackle this issue, Auckland-based company Healthcare Applications developed Emergency Q – a software platform and system that aims to reduce congestion in hospital Emergency Departments (EDs) by creating a digital connection between patients, EDs and community doctors.

Through Emergency Q, non-emergency patients who need urgent medical care are provided data to make informed decisions about where to seek treatment. This puts the decision-making power back into the hands of patients and helps to reduce the longstanding problem of hospital ED overcrowding, making for better quality, more efficient treatment.

Emergency Q

In 10 months, Emergency Q’s ED pilot volumes have reduced by 12%, saving patients 21,600 hours and significantly relieving pressure on ED staff and beds. For patients, they can access the right care faster, see live wait and treatment times, improve their health literacy/education, and book their nearest available participating primary care providers instantly. For medical staff, Emergency Q enables them to focus on the most urgent cases, relieve pressure on beds and other physical assets, and delay the need to spend money expanding ED capacity.

The service is available to patients as an app and can be downloaded on both iOS and Android. Currently, Emergency Q provides a live view of forecast wait plus treatment times for non-emergency patients at North Shore Hospital’s ED compared with the nearest urgent care (Accident and Medical) clinic – Shorecare – at Auckland’s Smales Farm. A trial of Emergency Q is also set to take place at Middlemore Hospital later this winter

Invenco (Invenco Cloud Services)

Almost a decade since it was established in 2009, Invenco has become the fastest growing secure self-service payment technology firm in New Zealand. It’s done this by providing a range of products including outdoor payment terminals (OPTs), electronic payment servers, payment switches, and, most recently, Invenco Cloud Services (ICS) which is up for the Innovative Services award this year.

Invenco OPTs all come with standard cloud connection, enabling customers full and fast access to its range of open platform cloud services.  These include everything from remotely inserting encrypted ‘keys’ to managing the playing of video and other high-resolution media to the screen, which are all key points of difference for Invenco in the market.

Most notably, Invenco Cloud Services has been picked up by US petroleum and convenience store chains. In implementing ICS, customers are not only able to pay-at-the-pump for a more efficient gas station experience, but watch video advertising and place orders for collection in store.

Last year, Invenco placed third in Deloitte’s Fast 50 Master of Growth index with 386% revenue growth over the past five years. It was also named one of EY’s ‘Top 10 Companies to Watch’ list for the second time, having previously made the list in 2015. Invenco currently employs more than 150 staff globally and conducts much of its research and development work here in New Zealand.

Serko (Zeno)

Founded in 2007, Serko has grown to become one of the leading figures in corporate travel management. Over the course of the last decade, it’s online and mobile products have come to dominate the market in Australia and New Zealand with more than $6 billion of corporate travel booked and managed through Serko’s platform annually.

Zeno

In 2017, Serko embarked on a project that would use innovative technology and design thinking to transform the corporate travel booking experience. The result of that process was Zeno: a travel management application that uses artificial intelligence and predictive workflows to streamline costs and personalise business travel across the entire journey. Designed to integrate with enterprise workplace applications like Slack and Skype, Zeno can build an itinerary and make a booking using natural language or voice commands. And because corporate cards and out-of-pocket expenses are an integral yet painful part of corporate travel, Zeno uses smart technology like optical character recognition so travellers only need to snap an image of their receipt and have it processed on the go.  

Zeno has gone on to become such a disruptive force in the corporate travel industry that it’s allowed Serko an entry point into both the North American and UK markets to take on the world’s billion-dollar industry behemoths.


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