Cell network
Cellphone networks around the country went down thanks to Cyclone Gabrielle. (Image: Getty / Treatment: Tina Tiller)

BusinessFebruary 16, 2023

Why did New Zealand’s cellphone network fail so fast?

Cell network
Cellphone networks around the country went down thanks to Cyclone Gabrielle. (Image: Getty / Treatment: Tina Tiller)

Cyclone Gabrielle forced cellphone networks to their knees. What needs to change to make sure it doesn’t happen again?

When Cyclone Gabrielle arrived in Piha on Sunday night, slips and floods quickly decimated homes in the beachside community. Power supplies to the 1000-odd residents who call the West Auckland suburb home went out. All forms of telecommunications quickly followed. The only road in and out was damaged by slips, so residents were instantly stranded. 

With no internet or cellphone networks operating, they couldn’t contact anyone. “Our fire department, their radios are down,” Jenene Crossan told The Spinoff two days after the disaster. “They can’t even get messages out. We’ve seen none of the news coverage. We have no idea what’s happened to the rest of the country … That’s how bad the comms issue is. The comms issue is appalling.”

Crossan didn’t use her own phone for that conversation. She couldn’t – she had no reception. Instead, she used one supplied by a group of Spanish and German tourists. Instead of a relaxing holiday, they found themselves thrust into the middle of an emergency. One had purchased a pre-pay 2Degees sim card to use during the trip. From Piha’s Surf Club, it offered an essential service – the only line out that many Piha residents had. It was a bandaid when a tourniquet was needed.

Around the country, communications networks have failed fast in the face of Cyclone Gabrielle. In the Far North, the 111 emergency number was reportedly down, along with Eftpos and banking services. In Tairāwhiti, Civil Defence told residents: “There is no 111 capability – if you have an emergency please go to the police or fire stations.” Gisborne, Coromandel, the West Coast and Wairoa are all struggling with major communication issues.

Repairs are in full flight. In Gisborne, Vodafone chartered planes and hired helicopters to install satellite uplinks after fibre cables were cut in slips. At one point, it had 70 sites down around the country and had deployed every single member of its emergency response team. Spark offered customers free data, a worthless gesture for many when cellular networks were down. Out at Gisborne airport, cellular services resumed thanks to a “mobile solution” installed on the top of a scissor lift. 

 

The affects of downed communications lines on people in disaster zones is clear: it’s massively stressful. Unable to contact loved ones, worried family members have taken to social media hoping to find them. “Lost contact with my son since 12.30,” one distraught mum wrote on Facebook. “I am still missing a team member in Gisborne,” wrote someone on Twitter

But with no cellular services, no one in affected areas can reply. This could last for weeks. Gisborne residents have been told to by Transpower to prepare for power lines to be down for “days to weeks, rather than hours”. That will affect how quickly internet and cell coverage comes back online. The Science Media Centre posted guidelines on how to conserve data on stretched networks: stick to voice calls or text message, don’t use video chat services, and try and find your nearest cell tower “ideally within direct view of the cell site”.

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The question on Crossan’s mind, and for the tens of thousands of people affected by the cyclone, stuck in regions full of cyclone damage and destruction, isolated with no cellphone service and unable to alert loved ones or friends, is an obvious one. Why did our networks fail so fast? And what needs to be done to prevent this from happening again?

“Northland’s coming back online,” says Paul Brislen. “I’ve got less concerns about Northland today. Auckland and across our region it’s pretty good. The west coast, access is still a problem, you’ve still got slips occurring, and I think we might be getting more rain, so that’ll delay things. Coromandel is much the same.”

Brislen, New Zealand Telecommunications Forum’s CEO, has just emerged from a Thursday morning briefing about the aftermath of Cyclone Gabrielle. He’s spearheading communications out of all the major telecommunications companies so, as one puts it to me, “we have clear and concise messaging in a crisis”. The biggest problem Brislen’s dealing with right now? Gisborne. “Gisborne in particular is cut off from the rest of the world in terms of telecommunications,” he says.

The issue underpinning all of this, says Brislen, is power supply. Floods and slips caused by Cyclone Gabrielle have damaged networks around the North Island. In turn, that affects cellular networks. Cellphone towers are connected to the power grid. If the power supply goes down, so do cellular services. “Most of the cell phone network in particular is undamaged,” says Brislen. “It’s largely just disconnected. So as soon as the power comes back up, then we’ve got cell phone coverage, and it all flows from there … the biggest problem we’ve got is power.”

Brislen says this repeatedly. “This is not a telco emergency. This is a power supply emergency,” he says. “We just do not have the the power supply that you would expect at any given time.” He adds: “Now that’s not to throw the power sector under the bus. Nobody was really prepared for the extent to the actual physical extent of this storm … There’s an awful lot that we’ll have to support the power sector in doing.”

Taradale
Redcliffe Bridge is closed off as debris piles up along the Tutaekuri River in the suburb of Taradale. Photo: Getty

Crossan told The Spinoff that generators were required to help Piha get cellular services up and running. This isn’t a solution, says Brislen. “We’ve got 1,000 cellphone towers per network. So that’s 3,000 generators. The smallest generators need refueling every seven hours. That’s an awful lot of diesel. I’m not sure that the environment really wants us pumping that much diesel.” How about batteries? “The batteries in the towers only run for four to eight hours, because they’re really designed just to take the edge off if there are local issues,” he says. “They’re not designed for this kind of scale whatsoever.”

It is, says Brislen, a little too soon to work out how they’re going to make sure this doesn’t happen next time. “That’s a conversation to have next week,” he says. “I’ll be coming back after this and saying, ‘OK, what can we do to mitigate some of this in the future?'” But then he offers his own answer to that question. “The short answer is: There’s not much we can do.” When The Spinoff pushes Brislen for another solution, he replies: “Like fairy dust?”

That’s going to be hard to hear for those, like Crossan and the thousands displaced in Gisborne, who can’t get their phones to work in a crisis. They’re dependent on them, now more than ever. “We need fresh food and we need 100 2Degrees sim cards,” Crossan told The Spinoff on Wednesday. “Then we can get everybody feeling less isolated than they are right now.”

Keep going!
Image: Tina Tiller
Image: Tina Tiller

BusinessFebruary 16, 2023

How three torrential weeks will impact a whole year – and beyond

Image: Tina Tiller
Image: Tina Tiller

The heartbreaking human toll of Gabrielle is still being assessed. Yet it’s already becoming clear the economic impact of 2023’s extreme weather will run and run.

It feels premature to even address it, with houses still underwater, hundreds of thousands without power and Wairoa essentially cut off. But estimates of the cost of the floods and Gabrielle start at 10 figures and go well up from there, which does not begin to count its broader impact. Which is why it’s important to start to grapple with what its economic echo might be even before its immediate bounds are known.

Because Auckland’s floods and Cyclone Gabrielle did not land on a country which was running smoothly. They dropped into one which was suffering through that debilitating modern phenomenon known as the polycrisis: interlinked crises covering inflation, housing, infrastructure, health and more, all operating against and influenced by the climate crisis.

While economists say it’s far too soon to ballpark the financial cost of the recovery, it’s relatively easy to forecast some of the short-to-medium term impacts of the double-whammy of the floods and cyclone. Bank economists, whose job it is to process enormous volumes of data and attempt to imagine how events might impact them, have already begun working through how the two weather bombs that have scarred Aotearoa this year will impact three of the biggest immediate challenges confronting this country. This is a synthesising of those research notes and first-cut assessments of what we’re now all staring down across three of our most pressing areas of national need.

Note: sharp-eyed readers will see that climate change is not among this trio. That’s manifestly the bedrock challenge, but one far too large and complex  for a 1000 word column.

Flooding in Wynyard Quarter, Auckland. (Photo: Lynn Grieveson/Getty Images)

Inflation will be stranger and longer

Earlier this year, The Spinoff noted that in the swift transition from Covid-19 to inflation as the preoccupying challenge of the moment, we switched from being transfixed by former director general of health Ashley Bloomfield to current Reserve Bank governor Adrian Orr. The latter already had a very difficult challenge in front of him, and these weather events will not have helped him one bit. That’s because the recovery will have a paradoxical split impact on inflation.

In the immediate term, it might prove deflationary. Lost days of work, and a complete inability to shop for many – particularly during a big retail day like Valentines – will mean spending in February could well be down on 2022. Yet further out, it will likely swing the other way. Economists suggest that the demand for construction to rebuild will bid up the price and slow down the pace of work across the entire construction sector – one already suffering, with large firms recently plunged into liquidation and major projects stalled.

In addition to the impact on construction, the location of the flooding – Northland, southern Auckland and Hawke’s Bay – also coincides with some of our biggest food-growing regions. Images of onions strewn across Pukekohe streets are a harbinger of shrunk and spoiled crops all over the country, leading inevitably to even more eye-watering food price spikes than those we have already dealt with in recent years.

It leaves Orr in a bind: does he continue raising interest rates against a very fragile economy, or hold off and risk further increasing what will already be rampant sector-specific inflation? Neither choice is very appealing, yet one must be made.

Flood and slip damage in Piha caused by Cyclone Gabrielle. (Photos: Valentina Rocca)

Housing must be repaired as well as built

In Auckland, the combined result of the floods and the cyclone has seen almost 300 homes red-stickered as of Wednesday, meaning no one is able to enter them. That number will surely rise, before getting into the less visceral impacts – the repairs, the sleepouts rendered uninhabitable, the half-built projects suffering damage and delays.

House prices are now 16% below the level of their November 2021 peak. While there are some positive effects in terms of housing affordability, those are largely wiped away by the much higher cost of borrowing. Kiwibank’s Jarrod Kerr summed up the deeply challenged state of the market on Tuesday. “Sales are still down over 30% on last year, and raw sales data was the lowest recorded by REINZ outside a Covid lockdown,” he wrote in a research note. “We need to see a sustained increase in activity. And we’re in the middle of a cyclone.”

Above all else, New Zealand remains a country in which far too many of our most vulnerable live in repurposed motels, many in the worst-hit areas of the upper North Island. Construction resources, which are desperately needed to build new fit-for-purpose housing across the public, community and government sectors, will now face a long-tail of competing demand to repair the damage of the biggest weather event of the century so far.

Napier
Near Napier, the Waiohiki bridge and surrounds are inundated by the Tutaekuri River. (Photo: Getty Images)

Our infrastructure deficit just got longer

Finally, consider infrastructure. We’re loath to do it in this country, preferring to wait until we see sewage in hospital walls, a road sliding down a hillside or deaths from drinking tap water before grudgingly acknowledging that we need to… start arguing about the governance arrangements of our new utilities.

The infrastructure deficit is one of our most pernicious political problems because replacing infrastructure is so expensive, and invariably the politician who bears the cost of its failure is not the one who let it go to ruin, and the leader who commissions a new tunnel is unlikely to be the one who cuts the ribbon when it’s open. Yet the combined force of the floods and the cyclone in shockingly quick succession should bring about some kind of non-partisan consensus that something must be urgently done across many different stripes of our infrastructure.

Unfortunately, the volume of work is now that much higher again, and remedying that which was wrecked by the weather must be the immediate priority. The water pipe into Gisborne, communication into Wairoa, along with blocked and broken roads everywhere – all that will take engineers and earth-moving equipment and steel and concrete which might otherwise have been tasked with building out our future needs. And despite the screaming need, somehow our major infrastructure companies are not thriving, with Fletcher Building announcing just yesterday that its half-yearly profit shrank by over 40%.

There’s more where Gabrielle came from

It’s tempting to hope that the truly bizarre confluence of factors which created these two storms won’t happen again, and that we can get back to worrying about inflation, housing and infrastructure. But yesterday’s edition of Ellen Rykers’ superb environment newsletter Future Proof pointed out that the raw energy which created them remains in our looming work programme too.

“We are embarking on a crazy experiment, fundamentally terraforming the planet into a different kind of place,” Niwa’s Sam Dean told Rykers. “And there are massive risks associated with that. We don’t necessarily have a good understanding of how some of these most extreme events are going to behave when you give them that much more energy to work with.”

Which all suggests that while we work on our big rebuild and try and tame inflation, we should do so in the knowledge that this won’t be the last time we pick ourselves up, dry out and rebuild.

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