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A Friday Pies pie; and the five co-founders, Andrew Pearson and Thomas Mills (L-R back) and Michael Hughes, Katy Loudon and Stephanie Armstrong (front) (Photos: Alice Peacock/Supplied)
A Friday Pies pie; and the five co-founders, Andrew Pearson and Thomas Mills (L-R back) and Michael Hughes, Katy Loudon and Stephanie Armstrong (front) (Photos: Alice Peacock/Supplied)

KaiMarch 1, 2021

Bringing Kiwi pies to locked down Londoners

A Friday Pies pie; and the five co-founders, Andrew Pearson and Thomas Mills (L-R back) and Michael Hughes, Katy Loudon and Stephanie Armstrong (front) (Photos: Alice Peacock/Supplied)
A Friday Pies pie; and the five co-founders, Andrew Pearson and Thomas Mills (L-R back) and Michael Hughes, Katy Loudon and Stephanie Armstrong (front) (Photos: Alice Peacock/Supplied)

Stuck in another gloomy London lockdown and missing home, five New Zealand friends decided to bring a pastry-bound piece of Aotearoa to the people.

A group of Kiwi mates were tucking into a steak pie in their London flat when it struck them that the British equivalent of the New Zealand classic wasn’t up to scratch.

With the grey Friday afternoon ahead freed up by a lack of work and the UK’s seemingly endless third lockdown, they decided to dig out their aprons and prove they could do better.

Four from five of the group, who range in age from 26 to 28, had been either fully or partially furloughed (put on temporary leave by their employer) for a large chunk of the last year. 

“So, the motivation was a mixture of having a bit of spare time on our hands, having always wanted to start a business, and feeling a bit homesick,” co-founder Stephanie Armstrong, 26, says.

Armstrong’s flatmate Katy Loudon, 27, says the brainstorm that January afternoon led to a debate around recipes and a grocery run, before they cranked the oven for the first of many test kitchens.

Katy Loudon and Stephanie Armstrong, curing homesickness one pie at a time (Photo: Alice Peacock)

The first concoction was an early version of the “Katie Pie” – a vegetarian spin on the classic mince and cheese that they instantly knew they needed to share with the rest of London’s homesick Kiwis.

“I was cooking up some mushrooms that resembled a kind of mince, and Hughesy was tootling around the kitchen, yelling with excitement that we’re going to make a pie business,” Loudon recalls. 

After the initial idea was hatched back in January, the aforementioned Michael Hughes, another flatmate and business partner, says the division of tasks happened organically. 

“We play to our strengths, and then everyone else chips in and has their own ideas.”

Loudon typically manned the vegetarian cooking, while Thomas Mills, a chef currently on furlough, took on the meatier recipes. Mills, a chef at New Zealand cafe Ozone, has had a rollercoaster of a year as the business opened and shut its doors three times in accordance with the various lockdowns.

Armstrong was in charge of the website and marketing, Hughes was on analytics, operations and tech, and flatmate Andrew Pearson did logistics, strategy and accounting. 

Michael Hughes and Andrew Pearson about to tuck in (Photo: Supplied)

A little more than a month after its conception, Friday Pies has sold four batches of puff pastry pies and the team are in their second week in their new home: a commercial kitchen in north-east London.  

Each Sunday, at 6pm sharp, a new menu goes up on the Friday Pies website and is promoted on Instagram.

Each week the offering features both meat and vegetarian options, ranging from the classic mince and cheese to the Japanese-inspired “Sumo” – a potato and cauliflower katsu curry pie.

For the past four weeks the pies have sold out within a couple of hours, leaving the team with first dozens, then hundreds, of pies to cook, package and distribute to their customers via bike deliveries and a click-and-collect style system running from their flat.

North Londoners received their pies on a Friday, and South Londoners on a Sunday.  

Andrew Pearson packages up a load of the Katie Pie at the new Friday Pies HQ, a commercial kitchen in north east London (Photo: Alice Peacock)

They had come up against a couple of growing pains while expanding production; Loudon said they weren’t able to find a supplier who could provide the flaky puff pastry crucial in the construction of a true Kiwi pie in the right format and quality. 

“None of the wholesalers did it, but we found a really good bakery that will roll it out for us,” she says.

“That’s been a bit of a struggle being in a different country, not knowing where to start with some things and not having the contacts.”

There are “big plans” to scale up further, though Hughes says they needed to ensure they have the processes down pat before taking on the next step.

“It’s about getting the best quality pies, the best quality operation in terms of getting them out efficiently on a Friday,” he says. 

“We’re looking into things at the moment in terms of extra kitchen space, extra storage space, all those things that need to come together at once to enable us to scale up in a big way.”

Thomas Mills pops a batch of pies into the oven (Photo: Alice Peacock)

The group has also talked about starting a pie window or getting a pie van to “hoon around London in” to extend their reach.

Scaling up, as well as getting the word out, has been enabled by the skills within the flat, and their wide network of friends locking down in various houses over the city.

“It’s quite good having all the fingers in all of the pies,” Loudon laughs.  

The team is gearing up for British Pie Week, which starts today, with plans for a competition enabling customers to vote for their favourite pie. They’re also looking at trialling a subscription service.

The business is here to stay, Pearson says, lockdown or no lockdown. They have set it up in such a way that they can mould operations, cooking and deliveries around their full-time jobs, once Boris opens the country back up for good.

A load of pies ready to be delivered, and Hilary Barry’s shoutout (Photos: Alice Peacock/Supplied)

Hughes says they all “lost it” waking up on Tuesday morning to find they had received a shoutout from Hilary Barry, after dedicating a pie to her on their latest menu.

“Our new chicken, cranberry and camembert pie dedicated to NZ’s favourite mum,” the description read. 

“With a perfect blend of sweet and sharp there is plenty to report on. Just don’t tell this classy lady she needs more pastry.”

Barry posted on Facebook, sharing a screenshot of the dedication, which she said “cracked her up”.

In turn, Loudon says the team is “chuffed” that Barry was on board with the venture. 

“Next stop Jacinda, I think.”

Keep going!
Image: The Spinoff / Supplied
Image: The Spinoff / Supplied

KaiFebruary 24, 2021

Menulog is offering full-service delivery for restaurants. Is it enough to challenge Uber Eats?

Image: The Spinoff / Supplied
Image: The Spinoff / Supplied

Here’s what you need to know about the revamped food delivery service.


What’s the news?

Last week, Menulog announced it was rolling out full-service delivery for restaurants courtesy of its own fleet of drivers. The service – which has been available in Australia since 2018 – launched in central Auckland on February 18 and is set to roll out to other parts of the city by March, and another 23 cities and towns in New Zealand by April.

Why is this a big deal? 

Despite operating in New Zealand since 2012, Menulog’s new delivery service is a major new development for the business, which previously only offered delivery by restaurant staff. The self-delivery model meant Menulog was able to charge a much lower commission rate (14%) than its main industry competitor, Uber Eats, which allowed restaurants to keep more of what they earned. However, it also meant it severely limited the amount of choice available to customers as restaurants had to facilitate their own deliveries rather than relying on the convenience of a third party. 

Menulog says self-delivery will still be an option for restaurants, but the launch of the new service means many more food businesses will be looking at the platform as a viable option.

So who are these delivery drivers and how many of them are there?

Menulog declined to say how many drivers it currently employs in New Zealand but says “the ambition is to provide a new opportunity for flexible work for more than 1,000 food couriers across the country”. It’s likely some of these will also be couriers for other food delivery services, such as Uber Eats, since Menulog couriers are considered self-employed contractors rather than employees of the business. 

It’s a bit of a thorny issue though, as the UK supreme court recently ruled that Uber drivers should be classed as workers, not self-employed, with access to the minimum wage and paid holidays. Interestingly, last year, the chief executive of Menulog’s parent company Just Eat said he wanted to stop using gig economy workers across the UK and Europe. The company then began hiring UK riders as “workers” – either directly or through an agency – in November and has now signed up more than 1,000 in London and Birmingham.

How much will these drivers get paid?

It’s hard to say, as drivers are paid per delivery and how much they get is based on a number of factors, including the full delivery fee, transit pay (which is based on distance and time) and if they have to wait around for a longer period of time at a restaurant. Notably, Menulog doesn’t take a commission from its drivers.

Speaking of commission, what about the restaurants? How much will they be charged?

Again, Menulog declined to say as “there is no one size fits all when it comes to commission”. It also declined to give a ballpark figure in terms of standard rates but added that it would be offering “very competitive commission rates to the market, to bring healthy competition and a better value proposition to New Zealand restaurants”.

For context, Uber Eats charges a commission of up to 30% while New Zealand competitor Delivereasy charges 20%.

And what about delivery fees? How much will they be?

Delivery fees will be on a tiered system with an average delivery fee of $5 but can also be as low as $2 during off-peak times. For the first three months, however, Menulog is removing all delivery fees with a $10 minimum order. 

What’s the app like to use? Is it easy to order?

Based on my single experience using the revamped platform to order pad Thai over the weekend, the app was much improved from previous versions. Now it has a very similar user interface to Uber Eats, allowing you to track your order on an integrated map and notifying you when the restaurant receives the order, when the courier picks it up, and when it arrives at your door.

Lastly, what’s the food like on there? Is there a good range of restaurants to choose from?

While it’s still no match compared the massive range of restaurants on Uber Eats, Menulog’s offering has slightly expanded since launching full-service delivery and now includes businesses like Pita Pit, Mexico and the My Kitchen restaurant chain. Menulog says it hopes to have 1,800 restaurants on the platform by April (currently it works with more than 900) and increase the number of restaurants on board by 200% by mid-2021.