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A tombstone with dollar signs on it
The cost of dying (Image: Tina Tiller)

SocietyAugust 10, 2023

Inside New Zealand’s cost of dying crisis

A tombstone with dollar signs on it
The cost of dying (Image: Tina Tiller)

Rising inflation isn’t just hitting supermarkets and petrol stations, as concerns are raised about the threat of ‘funeral poverty’. Stewart Sowman-Lund explains.

All week long The Spinoff is opening up about the end. Click here to read more of our Death Week content.

When you think about major life events that cost a lot of money, your first thought is probably going to be a wedding. Or maybe, you’re planning a lavish birthday celebration, hiring a venue and getting in caterers. These are luxuries, of course, that some opt for and others don’t. They can be done on a tight budget, if done at all. But one life event is much harder to avoid and, like everything, it’s becoming increasingly unaffordable in New Zealand. And that’s dying.

Dying is inevitable. For that reason, it might feel a bit wrong that it costs money at all. When you do lose a loved one, you’ll probably have quite a few other things on your mind – and a lot of people around you. For that reason, the fact you have to pay for stuff isn’t always going to be your first thought. But for many grieving families, it has to be.

For example, even with a cremation you legally must have the deceased in a casket. The casket is to allow for tidier cremations and safety during burial (a solid box is easier to manoeuvre than a corpse on its own). Consumer NZ said that the cheapest casket – effectively a cardboard box – could still set you back $350, though you can technically make one yourself.

The high price of death isn’t actually a new phenomenon in New Zealand. In 2020, one overseas insurance provider placed New Zealand in the top 10 most expensive places to die around the world, estimating it at about $8,000. That was more expensive than France, Australia and Canada, but slightly cheaper than the UK and well below the United States. Three years earlier, Consumer NZ suggested post-death costs could be as much as $10,000 and noted that “a sizeable chunk of a funeral bill is likely to be ‘professional services’…a catch-all fee charged by funeral directors that can include anything from filing paperwork to using the funeral home itself.” And in 2019, a survey released by NZ Seniors estimated that a “basic” funeral would cost about $6,700 for a burial, and a nudge over $3,000 for a cremation. 

The amounts vary, but the message is the same: it’s expensive to die in New Zealand. Rachel Benns, president of the Funeral Directors Association, says there are a number of requirements when handling a funeral that make it expensive. “We’ve got a body to care for and the family have got a journey to make,” she said. “The main fixed costs are around care of the deceased, funeral directors looking after them, disposal of the deceased, chapel hire or church hire, looking after the cremation or burial, death certificate and any medical papers.”

However, there are a number of “incidentals” that are optional and Benns says could be ditched in order to bring costs down, with family catering the wake themselves or picking flowers out of the garden. On the flipside, funerals vary by culture and background. Providing food is a vital part of many non-Pākehā funerals. Transport for the body could also be organised independently, but that’s often difficult and a hearse is usually needed. 

Burial is more expensive than cremation and the price varies by geography. If you want to bury in Taupō, the cemetery costs are about $1,170. Further up north, at the Manukau Memorial Gardens, a plot would set you back over $6,000. And in New Plymouth, it would be more like $7,000.

“There’s a huge variance in cemetery costs,” confirms Benns. In New Zealand, 98% of cemeteries are owned by councils, and “councils have been struggling and putting up fees and cemeteries have been dragged along with that,” she explains. It’s possible to bury on private land, though it’s often difficult to secure permission. If you’re opting for cremation, it’s likely to be under $1,000 for a council-owned crematorium, making it a cheaper option, though you still need some sort of casket.

A casket costs thousands of dollars on average. (Photo: Erin Kavanagh-Hall)

So what happens if you can’t afford for someone you love to die? One option is a grant offered by the Ministry of Social Development. It’s designed to go towards funeral costs for those with very limited income and assets. Currently, it sits at $2,445.37 – well below the bill people will typically be looking at for a funeral and a figure that Benns describes as “paltry”. 

Strangely, there’s less strain on thin wallets if you die accidentally. ACC offers a grant for people who lose their lives in an accident. It’s currently capped at about $7,500, substantially more than the Work and Income grant.

Outside of saving coins in a jar for your eventual death, insurance remains the main, well, insurance against funeral debt. For a 30-year-old non-smoking male, AA Life Insurance says the cost for a $500,000 Life Cover policy – paid out when you die or are diagnosed with a terminal illness – would be roughly $37 per month. They note that the price can vary, with a wide range of determining factors going into its calculation (and subject to underwriting criteria and acceptance), but it can assist with both direct costs – as in funeral-related – and indirect costs, like travel for those attending funerals or tangi, grief counselling, mortgage and debt repayment.

A spokesperson for the insurance brand says it’s also important to actually let your family know about any policies you might have well in advance. “We would suggest that policy holders keep their contact and beneficiary contact information up to date,” they told me. “It is also beneficial to ensure that policy holders review their structure so that they have their policy set up as they intended.” 

At parliament last week, I asked Carmel Sepuloni, the deputy prime minister and minister for social development, if she knew what the average cost of a funeral in New Zealand was. She didn’t. And when asked about the funeral grant, she confirmed changes wouldn’t be coming into force any time soon. “I’ve talked about the grants and the fact that that’s certainly something we want to review across the board, but it’s not something that we’ve got to yet,” she said. As for whether New Zealand was facing a cost of dying crisis, Sepuloni wouldn’t comment. 

A planned review of New Zealand’s archaic legislative framework relating to burials and cremations had been floated by the government, but won’t be progressing this term. A possible change in government could mean this work gets delayed even further, though National’s social development spokesperson Louise Upston said she knew people were struggling with the cost of dying. “We are aware of the concerns around rising funeral costs and the amount of funeral grants that MSD currently offers,” she said. “We will review the income thresholds as well as the total grant amount. We will also look at making the funeral grant repayable from a certain income threshold to help those in need.”

The Act Party similarly pledged to investigate but offered no concrete promises. “Under Act’s Policing Red Tape and Regulation policy we’d go sector by sector looking for red tape that doesn’t stack up,” a spokesperson told me. “This area would be no different, if there are unnecessary regulations driving up costs and making things needlessly difficult we would get rid of them.”

One parliamentarian pushing for urgent change is Elizabeth Kerekere. The former Green MP turned independent has raised concerns in the House about “funeral poverty”, noting that “the average cost of a funeral in Aotearoa is $10,000 and it is a burden too high for many of our whānau.”

“In the middle of a cost-of-living crisis, when it is so hard to put food on the table, the last thing we need is whānau going into debt because a loved one has passed away,” she told parliament in July.

Kerekere told me she was “really, really concerned” about the growing costs associated with dying – because death was an inevitability for us all. “Often, even if someone is dying, organising the funeral is something people don’t want to think about,” she said. “You don’t want to go into debt to bury your loved ones.”

Kerekere agreed with concerns raised about the financial support on offer and said that the grant had not been rising fast enough. “There was talk about raising it up to maybe $3,000. If the average cost is $10,000, then $2,000 or even $3,000 is going nowhere.” 

Independent MP Elizabeth Kerekere (Photo: Lynn Grieveson/Newsroom via Getty Images)

However, Kerekere said there should also be work done to expand the current legal framework and allow people to look at “more affordable options” that didn’t always rely on the private funeral industry. “We have to look at a different way of doing it… let’s support smaller communities,” Kerekere said. “People should have a choice. If they want to go with the funeral industry, all good. However there are extra costs that people incur just because the law hasn’t been tidied up.” 

Fergus Wheeler, spokesperson for advocacy group Death Without Debt, says New Zealand has been in a cost of dying crisis for decades. And he agrees that part of the problem is the rigid legal framework currently in place. “The cost of living is getting out of control for everyone, so that means you’ve got less chance of paying off funeral bills which are already too high for many families.” Death Without Debt has also been pushing for a shift in thinking around funerals. Its website lists 10 steps for ending funeral debt, and Wheeler says the most important of these wouldn’t even require a legislative change. “All the minister of health has to do is tell the Ministry of Health to send out a directive to all medical professionals… that they need to handle the pre-disposal paperwork themselves.” That would cut out the need to pay a funeral director to fill in paperwork that Wheeler says should only take a “couple of minutes” to complete. 

Wheeler acknowledges that there are valid arguments for raising the MSD grant, but says tweaking the current rules and regulating the private funeral industry may mean additional financial support is not always necessary. “The grant must be structured so as to be paid on an item-by-item basis, with governments setting the maximum amount per item,” he says. 

There’s been little uptake from politicians on this issue, Wheeler says, even after his group delivered 120 cardboard coffins to parliament in September last year. The attention-grabbing campaign was an attempt to make parliamentarians aware of the high cost of dying ahead of this year’s election, and while opposition MPs greeted protesters on parliament steps, nothing more has happened in the months since. “It’s time the minister of health stops referring us to the bureaucrats, meets with us and then starts making things happen,” Wheeler said at the time.

Everyone I spoke to for this story agreed on one thing: that more needs to be done to offer support for families dealing with the loss of a loved one. For some, that would involve more financial support to allow access to the costly traditional funeral industry. And for others, it would mean having more choice when it comes to saying goodbye. Like everything, dying is becoming more expensive and burdensome than ever. As the cost of living looks set to dominate this year’s election, the question remains: what about the invisible crisis hitting families when someone stops living?

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a bluebackground with an illustrated coffin, an urn, a dog statue and a framed photo of a cat
Image: Archi Banal

SocietyAugust 9, 2023

I deal with your dead pets – this is what I do 

a bluebackground with an illustrated coffin, an urn, a dog statue and a framed photo of a cat
Image: Archi Banal

As an animal cremator with Pets @ Rest in Auckland, Mary Dormer devotes her days to giving our furry (and finned, and feathered) friends a dignified send-off.

All week long The Spinoff will be opening up about the end. Click here to read more of our Death Week content.


Coming from a farming background, I’m not shy of operating heavy machinery, but the most alarming thing for me when I first started – and I still get a bit of a rush
–  is the fire. You’re dealing with close to a thousand degrees of heat and you always worry about what would happen if something went wrong. You’ve got to remember the machines are built for keeping that combustion happening in the chamber. So if the door doesn’t shut – and that has happened – you just have to be like OK, yes, things are cremating right in front of my eyes, but it ain’t gonna come out and burn the building down. 

We run three different types of cremation at Pets @ Rest. There’s communal cremation, for people who want their pet cremated but don’t want the ashes back. The animals are not mapped in the chamber, you can’t identify each individual pet and the ashes are disposed of. Then there’s separate cremation, where each pet is placed in the cremation chamber in their own individual area. We could do, say, three large dogs and a row of cats (or exotics) at the same time. At the end of a cycle when we open the door, each skeleton is extracted using a rake and it falls down a chute, and that’s what we take out and cremulate. A lot of people think that when you cremate you’re getting the ash straight away but you’re not, you’re left with a chalk-like skeleton. We cool down the bones and we cremulate them – grind them up in a machine similar to an industrial coffee grinder, and that’s what makes the ash. 

The third type of cremation we do is private cremation, where you book out the whole crematorium for your one pet. We’ve got a viewing room – we call it our mourning room – where there are couches, a table and candles. Each cremation cycle takes about two-and-a-half to three hours, depending on the size of the animal, and you can have that room for the whole time and watch what we do. A lot of people sing hymns or do their own kind of service. It is more expensive – upwards of a thousand dollars, compared to under a hundred for communal cremation and for $300 upwards for separate cremation. A motivation for people who are apprehensive about getting 100% of their pet’s remains returned is to pay for the private cremation – it gives them peace of mind.

We have an open-door policy at Pets @ Rest, so we tell people to come in and have a look at how it works, but if they’re still not comfortable with it, they can get the private cremation and witness it all, and get the ashes back straight away. We do at least a couple of those a month. 

Pet heaven, probably

My largest animal to date would have to be a Sumatran tiger. We work with Auckland Zoo, which is pretty cool, we’ve had seals and stuff come through as well. We also get very tiny animals – bearded dragons, budgies, fish. We do get a few prank calls. Someone was constantly asking if we’d cremate their monarch butterfly. And it’s like, “well, there is no skeletal structure…” But you’ve got to just go with it.

You have to treat every inquiry as a legitimate request. When people ring up about fish you’ve got to say look, there’s not going to be a lot there, but if you’re wanting to pay for a space you can pay for it. But it gets a bit awkward when there’s really not much left. We’ll get birds, rabbits, guinea pigs every other day; we’ll get a fish maybe every month or two. 


When I applied for this job I was waiting on going into the air force.  I’d moved back home to the farm and was going through my savings and I thought  “I need a job”. I remember looking through Seek and there was this position at an animal crematorium. My first reaction was “I’m used to death on the farm, I can deal with all that.” That was 14 years ago. Eventually the air force called and said “we’re ready for you”, but I weighed it up and the pay wasn’t that good going into the air force, so I stayed.

I remember I said to my dad I’m going to apply for this crematorium job and he replied “You’re bonkers! Dig a hole – bury it!” But pet cremation has definitely become more popular, because there’s a lot more apartment living and people don’t have land to bury their pets on. We also get a lot of inquiries about exhuming bodies now because people are selling the family home. We don’t exhume the remains ourselves but we very much welcome it if you can do it – dig them up, bring them in, and we’ll cremate the bones. That’s super popular.

Girl sleeping on couch with dog

Mostly we’re dealing with vet clinics – it makes the process a little less stressful for the owners. Not everyone wants to go to a crematorium, so the vet clinics take the payment and fill in the documents, we collect the pets from the clinics and return the remains in the selected urn to them. We also do house calls. You’re sometimes going into situations where you have to hold yourself together – you have to be a bit strong for the family because they’re grieving. You have to be very respectful about the whole process.

One of my first home collections was a dog that had passed away in a kennel so I had to figure that out. You want to do it in a tasteful manner, not just grabbing a dog by its back leg and slinging it into your boot. We always take a stretcher. Sometimes you just have to ask for help – like hey, I can lift a decent weight but I will maybe need some help. 

You don’t want to be an emotional mess because it’s their grief, not yours. I once had a lady whose golden retriever had just passed away, and her husband had recently passed away too. I was taking her buddy. And I just remember as I was leaving, driving down this driveway and I could see her in my rearview mirror waving at her dog and I just burst into tears. It was heartbreaking. She was trusting me to take her mate away. It’s almost like a nice feeling, but it’s a horrible feeling. But you go in and do your work and go on to the next one. 

I like it because every day’s different, and it’s social. I’ve met a lot of amazing people – all my good friends are vet nurses and vets. It fits well into my lifestyle, I think it complements what I do on the farm. I’m not really a sit-down-officey sort of person. And at the end of the day I think I really like helping people. I’ve hopefully broken down some barriers of what people think about crematoriums. 

As told to Alice Neville

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Alice Neville
— Deputy editor