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SocietyNovember 28, 2024

Help Me Hera: Everything feels so hopeless

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I work in the public service because I want to serve the public. But right now that just doesn’t seem possible.

Want Hera’s help? Email your problem to helpme@thespinoff.co.nz

Help me Hera, please.

I’m a public servant. And honestly I could probably just end my email there and you’d understand. It’s been a shitshow lately of all the media stories about how our only value is propping up the local economy, let alone thinking about all the uncertainty and change and redundancies happening everywhere.

But this is my problem – and I know I’m not alone in it. I’m in the public service because I want to SERVE THE PUBLIC. I really want to make the country a better place for our most vulnerable people. However, the government of the day… does not. And more than that, it seems management doesn’t either. In meetings, they’ll use disparaging language about the population we are supposed to serve to the point where it’s clear they actually loathe them. Nothing I can do has any impact. It all feels so completely hopeless. I need to pay rent and look after my family, so quitting isn’t an option, unless I have somewhere else to go. But if all the people like me are driven away, things would get even more dire.

It’s such a bind that I don’t even know what kind of help I’m asking for. An inspirational speech perhaps? I know I am lucky to have a job right now, and that means I have money I can donate to various places in attempt to cleanse some guilt at being so useless. I do the things to make my brain function properly like go running and get sunshine and talk to my dog. This is not depression rendering me non-functional – it’s the state of the world. So what do I do?

Public Servant 

A line of dark blue card suit symbols – hearts, clubs, diamonds and spades

Dear Public Servant,

I feel like I’m constantly having different versions of this conversation, and the answer is never that satisfying. When you tally up the current evils of the world, any kind of motivational advice has the flavour of a stale platitude, like an ancient barley sugar that’s been gathering dust in the corner of someone’s handbag for the last 20 years.

I feel like this question gets harder to answer every year. It’s hard to watch our current government create distraction after distraction, while systematically and dispassionately dismantling every hard-won public good, like a team of rogue asset recovery specialists stripping the country for parts. 

It’s equally hard to hold out hope that a change in government will fix anything. As this country swings back and forth on its lazy political pendulum, it’s difficult to get too excited about voting for the “one step forward” party, knowing the “two steps backwards” party is always just around the corner. It gets harder to accept, as the stakes get higher. There’s more than just progressive urban infrastructure on the table. I worry a lot about the fate of our kids, who will be forced to eat the enormous non-biodegradable Tupperware container of shit we’ve left behind. 

You asked for an inspirational speech, and this is not it. 

I think there are two parts to your question. How do we fight to improve the collective well-being of the people and planet around us? And how do we stay sane doing so?

The questions, I think, are intimately related. Turn the dial too far one way and you’re too numbed by despair and horror to do anything productive about the situation. On the other hand, you can’t meditate your way out of a genuine existential crisis. 

The answer to the first question – how to fight against mendacious self-interest and cultural fearmongering – is just as complicated and simple as it always has been. The easy answer is to act in opposition to the principles you despise. Solidarity is the antidote to individualism. Generosity is the antidote to selfishness. Love is the antidote to fearmongering. Action is the antidote to despair. It means embracing protest, collectivism and charity. It means taking courage from the struggles of the past. It means having a sense of humour, and from time to time, indulging in a little strategic bullying. Excluding the last clause, exactly the kind of solidarity you’re unlikely to find in your average government workplace. That doesn’t mean you should quit. You should continue to serve the public to the best of your legal ability and fill in the gaps elsewhere. 

And what if that doesn’t work? If we were able to glimpse into the future and discover our best efforts were not enough?   

I think for me, it wouldn’t change anything.

Honestly, I kind of think we’re doomed, but I love this stupid world anyway. In the words of Mark Leidner, “the river is deep, and fast, and it drowns many people, but I still love it. I still love the river, I told her. But I do not love it because it is deep, and fast, and drowns many people. I love it because it runs behind my house, and I have lived above it forever.”

Personally, I think there’s a radical kind of peace to be found in accepting the worst. Nihilism in a major key. I don’t think it makes you a defeatist if you refuse to be defeated by it. My reasons for living remain unchanged. The beauty of the world. The people I love. “Kangaroos, sequins, chocolate sodas.” The pure mystery and chaos of it all.  If we’re walking on the roof of hell, gazing at flowers, we might as pick a few daisies on the way down. 

You don’t say what part of the public service you work for so it’s hard to give specific advice on your job situation, but I do think that no act of kindness or protest is ever wasted. It’s hard to overstate how much the right gesture can mean to the right person on the right day. Many lives have been saved by a stranger on a bus, offering a tissue. That’s not nothing.

‘Media is under threat. Help save The Spinoff with an ongoing commitment to support our work.’
Duncan Greive
— Founder

If our grand vision of a socialist utopia fails, and all we have to offer one another, as we plummet down the great elevator shaft of the future, is a little empathy, humour and grace, it’s still worth offering. It may not rescue the rare frogs from the brink of extinction, or solve the climate catastrophe. But I have to believe it’s still worth it. 

If you can’t find a way to live in spite of them, you can always try the Tony Hoagland method, of living to spite them. 

“But I hate those people back
from the core of my donkey soul
and the hatred makes me strong
and my survival is their failure,

and my happiness would kill them
so I shove joy like a knife
into my own heart over and over

and I force myself toward pleasure,
and I love this November life
where I run like a train
deeper and deeper
into the land of my enemies.”

Keep going!
a teal motu move card with purlple toned ferries, busess and trains in the background in a chaotic collage style
The new card could take you from bus to ferry to train (Image: The Spinoff)

SocietyNovember 27, 2024

Tagging on with your debit card: Motu Move is (almost) here

a teal motu move card with purlple toned ferries, busess and trains in the background in a chaotic collage style
The new card could take you from bus to ferry to train (Image: The Spinoff)

You can now pay for public transport in Auckland with your debit card or phone and from next month, the Christchurch airport bus is jumping on board. It’s the beginning of a long-awaited transformation of New Zealand’s public transport. 

New Zealand’s public transport card collectors have had static collections for a while. A Hop card for Auckland. A Snapper card for Wellington. A Metro card in Canterbury. A Bee card for pretty much everywhere else. But from the start of next year, the first users will get their hands on Aotearoa’s newest public transport card: Motu Move. By the time it’s fully rolled out, this card will be compatible with all public transport systems around the country. Here’s what you need to know. 

What is Motu Move? 

It’s the slightly more exciting name for the implementation of the National Ticketing System, a government-funded upgrade to all of New Zealand’s payment systems for public transport: buses, trains and ferries. There are going to be new Motu Move cards, which will be compatible with public transport networks around the country. If you’re aesthetically inclined, the designs released so far are a fresh minty colour, a contrast to Snapper’s bright red and Hop’s dour navy. The cards will work similarly to existing transport cards in New Zealand – you can load money onto them, then tag on and off – except that they can be used anywhere in the country. 

Why are we getting a new card-based system when I’ve stopped carrying my wallet because I use Google Pay or Apple Pay for everything? 

The Motu Move system isn’t just new cards! It’s also the readers and sensors for payment, which will be able to accept contactless payments via debit and credit cards or phones as well as Motu Move cards. So even if you don’t have a card, you’ll be able to arrive in a new New Zealand city and pay for public transport, as long as your debit card has payWave, or you have Apple/Google Pay on your smartwatch/phone. In Auckland, the option to pay for public transport in this way is already in place, although it’s still based on Hop cards and will be fully integrated into the Motu Move system by the end of the rollout. Once they’re available in your area, it might still be worth getting a Motu Move card though – kids usually don’t have debit cards, for example, and the cards can be loaded with concessions that you apply for.

An Auckland Transport bus and bus card also called a Hop Card are surrounded by clocks and money signs on top of a green and red bacground.
The AT Hop card, which is being slowly phased out (Image: Tina Tiller)

That sounds great – when will I get my new card? 

Well, you might be waiting a while yet. The first pilot of the Motu Move system will be running on the 29 bus in Christchurch from December, but the cards won’t be released until the system is rolled out across Timaru and Temuka in early 2025. The rest of the country will slowly follow. Auckland Council, Environment Canterbury and Greater Wellington have all been key partners; the regional councils that use the Bee Card (Otago, Southland, Manawatū, Waikato, Northland, Taranaki, Nelson, Gisborne, Bay of Plenty, Hawke’s Bay) are all involved too. 

On current schedules, the rollout will go roughly region by region – from Timaru and Temuka to the rest of Canterbury, ending in Otago at the end of 2026.  

three plastic keytags with cool hand drawn designs by kids
Limited-edition Hop card keytags designed by Auckland children (Photo: Auckland Transport)

This big change all sounds kinda fancy – how much is it costing the government? 

Well actually, New Zealand is relatively behind other cities; Sydney has had the option to pay for public transport with a bank card for years; London, Singapore and Vancouver do, too. 

The National Ticketing Solution has been expensive. Funded by the Land Transport Fund, it has a budget of $1.3bn, although that is spread out over 14 years. The key technology is being provided by US company Cubic Transportation Systems, which has worked on the transport payment systems in New York, London and Sydney, among dozens of others

Because systems need to be updated regularly, the government’s business case calculated that it would cost $785m to maintain the existing transport payment systems over that time anyway. And creating an integrated national system will have other benefits. 

Like… what benefits? 

Well, ultimately, it’ll hopefully result in more people using public transport, with all the benefits that come along with that: less traffic and congestion, fewer emissions and less air pollution, more efficient use of public transport. There could also be benefits in making buses interchangeable between regions; if a big event is happening in Palmerston North, some of Wellington’s buses could be seconded to another area, and everyone could pay as normal. 

Plus, it’s convenient: it’ll be easy for anyone coming from Auckland to get the bus from the airport in Christchurch, without having to scurry around the fluorescent corridors of the airport looking for a local card. If you want a more detailed look at the benefits, you can read the full business case from 2022 here

Will transport fees change? 

Councils will still set their own fees, and their own concessions. Because the Motu Move system is being paid for by central government, it shouldn’t be a contributing cause in making fees go up otherwise. However, unrelated to the change in systems, Waka Kotahi/NZTA has just asked local transport authorities to hit higher revenue targets, meaning price hikes could be on the way.

Will I still be able to pay for transport with cash?

Cash is still an important way to pay for lots of people, but Environment Canterbury, at least, has announced that once Motu Move is fully rolled out, it will no longer be accepting cash on its services. The press release said this was to improve staff welfare, without the risk of cash being held on buses. Currently, 12% of trips on Christchurch buses are paid for in cash.  This follows Auckland Transport, which hasn’t accepted cash on its services since the pandemic broke out in 2020. Greater Wellington, where currently just 4% of trips are paid for with cash, has also decided to phase out cash payments. 

Is there anything fun we know about the Motu Move cards? Will there be keychains

No keychains, sadly – the technology won’t work properly at a smaller scale. The contactless technology is supplied by MasterCard, so the new system is firmly in the pocket of Big Card. There’s also just going to be one design for now, to keep it easy to recognise.

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Gabi Lardies
— Staff writer