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David Farrier and the new and improved MIQ website.
David Farrier and the new and improved MIQ website.

SocietySeptember 21, 2021

Being number 14,694 in line for MIQ

David Farrier and the new and improved MIQ website.
David Farrier and the new and improved MIQ website.

Having tried and failed to get home to New Zealand using the old MIQ booking platform, David Farrier gives the new kinder, fairer system a whirl.

This story first appeared on David Farrier’s newsletter Webworm.

This week the New Zealand government launched its new MIQ website, which is now the main way New Zealanders like me can attempt to get back into their country.

I mean, if you’re dying or have lost an arm, you may get lucky and the government may make an exemption. But as I have written about before, it may also ignore you — or give your spot to The Wiggles (not joking). In true New Zealand style, if you are overseas but also an Orc, you may also get easy access to Aotearoa.

But for everyone else — it’s a bit trickier. As I’ve written about before, the old system was a shitshow where you got a spot based on razor-sharp reaction times, blind luck, or the ability to hire a bot or person to do it for you.

Because, in case you missed the memo, the New Zealand border is closely guarded to keep Covid out (which is a good thing to do). If you’re a citizen and overseas, and want to get back into New Zealand, there are a limited number of hotel rooms available for you to isolate in for two weeks. If you don’t get a spot, you don’t get in.

So as someone who does want to get back to New Zealand at some point in the next 100 years, I logged into the new system give it a go.

The system kicked in at 8am Monday New Zealand time. Thanks to the rotation of the earth on its gigantic axis, in Los Angeles it was 1pm on a Sunday.

I went to the website, entered my passport number, and was transported into the virtual lobby. Over the next hour — until 9am New Zealand time — other people arrived to join me in the lobby. It didn’t matter when you joined over that hour — you just had to be in there by 9am.

Like an episode of 24, a clock started counting down to 9am. I was Jack Bauer but instead of fighting terrorism I was fighting my way back to New Zealand.

When my time ran out at 9am there wouldn’t be a nuclear explosion, but the door to the virtual lobby would slam shut, and the system would randomly assign a number to each person in the lobby.

That number would be your place in the queue. If you got “1”, you would be first in line, and the first to choose one of 3000 MIQ spots that were up for grabs. If you got “50” you’d be 50th in line and so on.

That’s the lottery aspect that makes the new system more fair over the old system, which was based solely on reaction times.

The website gave a sobering statement right off the bat:

Please note: there may be hundreds of people ahead of you in the queue”.

With that warning firmly lodged in my brain, at 9am the door closed. I was no longer in an episode of 24; now it felt like I’d accidentally allowed my laptop to perform a systems update. And so I sat there for what felt like an eternity, watching a status bar scroll and scroll and scroll:

And then BOOM — just like that, I discovered my randomly assigned place in the queue:

I was 14,694th in the queue, with 14,693 people ahead of me.

Suddenly those earlier words seemed tame: “There may be hundreds of people ahead of you in the queue”.

I would have loved mere hundreds. Instead I had 14,693 to contend with.

Just over an hour later, at 10.07am New Zealand time, all the rooms for November and December had gone.

There are no more November or December rooms left. There will be another room release soon with more November and December rooms. If you intend to travel in November or December and do not want a date for any other month, please leave the queue. There are still rooms for September, October available.

As I stared at my number in the queue — now about 7000 (a big improvement) I got to thinking about who was in front of me. Some of them would be just like me: overseas Kiwis looking to come home at some point. Some would be those in dire or emergency situations whose applications for an exemption had been previously rejected.

There would definitely be some journalists in there, just trying the new system on for size. With no intention of actually taking a spot, they’d abandon the queue at some point.

Some of those in the queue would be double ups — couples and families who would end up taking one MIQ room, but would have put all their passports in the ring. More family members vying for a spot, more chances for victory.

Many of those in front of me would be people already in New Zealand, simply looking to book a spot so they can leave New Zealand with the knowledge they could safely get back in.

For all I knew, 5000 of them were sitting in New Zealand wanting to go on an overseas holiday. Maybe the Wānaka couple was in the queue, desperate for a holiday away from all the people who want their still beating hearts on a plate while their carcasses are fed to rabid seagulls.

Look — whoever was in front of me, all power to them (except if they were the Wānaka couple, please don’t let your mum sue me for suggesting that). It was not my lucky day in the queue, and after a few more hours my journey ended with this message:

There will be another release of rooms in a few weeks’ time. Logic says there will be at least 3000 fewer people wanting rooms, so each time may get a little easier.

There’s something else interesting in this: while this system is more fair, it also looks worse. In the old system no-one had any idea how many thousands of people were furiously clicking for a room. Now we know roughly how many people are wanting back into New Zealand — and because that yellow notification is such a visual cue, everyone is taking screenshots and spreading them around:

With transparency, we see what the pressure really is. And it’s not a great look.

Keep going!
ESR
At ESR’s Porirua laboratory, it’s always time for a wastewater test (Image: Tina Tiller)

SocietySeptember 21, 2021

A hectic day in the life of a wastewater tester

ESR
At ESR’s Porirua laboratory, it’s always time for a wastewater test (Image: Tina Tiller)

With an increased demand for wastewater testing in order to monitor the spread of Covid-19, ESR scientists are feeling the pressure. Chris Schulz meets one in the middle of a hectic day at work.

The chilly bins begin piling up early. They range in size – from small polystyrene packs to big blue “eskies” – and are the first thing scientists see when they arrive at work in the morning. “The first person that’s in gets greeted at reception with, ‘There are some samples for you,’” says Dr Joanne Hewitt, a senior scientist at ESR, the Institute of Environmental Science and Research. “You get a trolley and wheel them into the lab, and that happens all day, continually.” 

Inside each of those chilly bins is a liquid sample, a concentrated concoction of urine and faecal matter taken from sewage systems around the country. Those bottles are labelled and stickered, kept cool by ice packs, and couriered to ESR’s Porirua laboratory. Since the delta variant of Covid-19 was first detected in New Zealand five weeks ago, ESR has been swamped by them. Some days, Hewitt says, so many chilly bins pile up that there’s barely room to move. 

Despite the volume, Hewitt offers same-day service. She and her team of nine have assembled a production line, with each scientist dedicated to a certain part of the multi-stage, 90-minute test that each sample requires. Before delta, they processed up to 40 samples a week. Now, they’re churning through that amount every single day, sometimes getting through 200 a week. “We try to give a fast turnaround,” she says. “Anything that came in this morning we should have a result by the time I go home today.” 

Each sample is searched for signs of SARS-CoV-2, the virus that causes Covid-19. It can come on tissues, or skin flakes, or stools. The hectic pace means Hewitt is frantic, and always tired. “We’re just flat out,” she says. Understandably, she’s more than an hour late for today’s Zoom interview. “Sorry … I was in the lab. I will find a quiet office,” she emails apologetically. Ten minutes later she logs on, Zoom camera shaking, her posture resembling a wilted flower. “It’s unrelenting,” she says, staring into the distance. 

Dr Joanne Hewitt, a senior scientist at ESR. Photo: ESR

It’s no wonder, because Hewitt’s lab testing rates are astonishing. If you’ve used a toilet in New Zealand in the past five weeks, chances are someone in her team has tested the results. The only waste that isn’t showing up in her lab are from those using long-drop toilets, disconnected from the main sewage system. “I think we’ve captured the majority of people at some point in the wastewater during the past month,” she says. The health of the country is under ESR’s microscope, and much is at stake.

The results that come from Hewitt and her scientists have the ability to send parts of the country into different levels of lockdown, get talked about at the government’s daily press briefings, and written into major news headlines. They have to get it right. “It sits on my shoulders,” she says. “I feel like Covid has taken over my life.” It’s the first thing Hewitt thinks about when she opens her eyes, and it’s all her team talks about in the lab. “As soon as I wake up in the morning I’ll look up how many cases we’ve had.” 

There is no respite. Yet Hewitt, who was born in Britain, has called New Zealand home for half her life, and has been at ESR since 1997, loves her job. If you’d told her at university that one day she’d be in charge of testing the wastewater for an entire country during a worldwide pandemic, she wouldn’t have believed you. “I’d be terrified of that,” she says, her head shaking. Hewitt stares into the distance, again, and repeats herself. “I would be terrified.”

Dr Joanne Hewitt with a wastewater sample that needs testing (PHOTO: ESR)

Hewitt remembers the first wastewater sample that came back positive for Covid-19. After the first outbreak in 2020, she’d been looking at results of wastewater testing in the Netherlands, wondering if she could do the same. So she devised a test adapted from polio wastewater testing. “We got some sewage from Matamata,” she remembers about a cluster that began in a bar last May. “It was weak, but it was positive.” Although the results was bad news for Matamata, there was a silver lining for Hewitt. “I was relieved because I knew the method had worked.”

It’s the same method she and her team use now. Every laboratory has a different approach, and others may consider Hewitt’s method out of date, unviable, or too slow. She knows there are quicker tests out there than hers, but she trusts it, and she’s sticking to it. “We know it works well. We know it’s really sensitive,” she says. She points out that her lab will get positive results from someone who’s already recovered from Covid-19, but is still shedding the virus. “I’m quite reluctant to change to something that’s not as sensitive. There could be teething problems.”

In non-Covid times, Hewitt’s team was responsible for monitoring other things, like norovirus surveillance in rest homes, or monitoring hepatitis A. Pottles of poo would turn up to the lab, and they’d have to open them and test them. That, she says, was smellier than the sewage samples that turn up daily, but both give her job satisfaction. “All of that has a direct consequence for people,” she says. “That’s why I do what I do.” It’s also why she’s pivoted to wastewater tests. People’s lives are at stake, time is crucial to stop the spread of Covid, and wastewater tests can give the government a heads-up on incoming cases. 

Her system is a three-step process. First, scientists concentrate samples into smaller amounts of liquid, reducing those huge samples down to small test tubes. “In that liquid there’ll be whole viruses and fragments of viruses,” she says. The next stage is getting closer to those. “You want to get those out and extract the nucleic acid from the virus. The virus is like a ball, the nucleic acid is inside it.” 

Wastewater samples that arrive at ESR are condensed into these test tubes for further tests. Photo: ESR

The final step is getting a computer to read the result. This is when Hewitt gets nervous. “It takes about three seconds for it to think,” she says. An amplification curve begins displaying on her computer screen. “You’re going, ‘Please be negative, please be negative.’ I don’t think I’ll ever get over that feeling of dread of what I’m going to see and what action will have to be taken because of that.”

A lifetime of knowledge and experience, boiled down to a three-second wait. It’s why Hewitt’s so busy, is losing sleep, and has lost any sense of work-life balance. It’s also why she can deliver a sentence like “You have to convert the RNA to cDNA that can then be put on a PCR” without making this journalist feel like a halfwit. “Are you familiar with what a real-time PCR looks like?” she asks me at one point. Erm, no.

Our interview has only just passed 20 minutes, but Hewitt is impatient to get back to work. Wastewater tests are piling up, waiting for her to conduct the final extraction process and input the results. After our call, she’ll put on her lab coat, gloves, glasses and mask, and head back to the lab. More chilly bins have probably piled up while she’s been talking, and those poo particles won’t test themselves.