Cyclone Gabrielle: Where to get help
Image: Archi Banal
Where to find community assistance in Auckland, Northland and Coromandel, and how to stay updated.
Emergency phone numbers
Call 111 immediately if life or safety is at risk.
Auckland
If you live in Auckland and require urgent assistance, call 0800 22 22 00.
Northland
For information, assistance or to report urgent cyclone-related issues:
• Whangarei: 0800 932 463
• Far North: 0800 920 029
• Kaipara : If you require welfare assistance due to Cyclone Gabrielle contact 09 439 1111. To report damage to roads or log other service requests, phone 0800 727 059.
Tairāwhiti
Phone 0800 653 800
Coromandel
Call HereToHelpU: 0800 568 273
Auckland shelters and emergency centres
Auckland Emergency Management has set up a number of Civil Defence Centres and shelters across the region. They are all now open and staffed for people needing refuge from Cyclone Gabrielle
Scroll down for Coromandel and Northland shelters.
- Shelters: provide a place to be safe while the worst of the weather passes. Blankets and hot drinks will be available, but shelters aren’t equipped for extended stays.
- Civil Defence Centres (CDCs): are equipped to provide you with a safe place to eat, sleep and access essential support services.
What to bring: items for children and babies, like formula, nappies and toys; essential medicines; photo identification (if you have it); and warm clothes. Pets are welcome but dogs must be on a leash and if possible muzzled. You may be asked to keep your dog in your car. Cats in a cage or carrier, if possible, please.
Civil Defence Centres (CDCs) and shelters
Albert-Eden
Mt Albert Senior Citizens Hall
3B Wairere Ave, Mt Albert, Auckland
SHELTER: blankets, tea & coffee, council staff to help.
Aotea Great Barrier
Auckland Council Service Centre
75 Hector Sanderson Rd, Claris, Great Barrier Island
CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support
Devonport-Takapuna
Takapuna War Memorial Hall
7 The Strand, Takapuna
SHELTER: blankets, tea & coffee, council staff to help.
Franklin
Waiuku Community Hall
10 King Street, Waiuku (Waiuku Library complex)
SHELTER: blankets, tea & coffee, council staff to help.
Henderson-Massey
Te Manawa
11 Kohuhu Lane, Massey (Westgate)
CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support
The Trusts Arena
65-67 Central Park Drive, Auckland
CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support
Hibiscus & Bays
Stanmore Bay Pool and Leisure Centre
159 Brightside Road, Stanmore Bay
CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support
Howick
Fencible Lounge
25 Uxbridge Rd, Howick
(Howick Library)
CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support
Kaipatiki
Birkenhead Leisure Centre
46 Mahara Ave, Birkenhead
SHELTER: blankets, tea & coffee, council staff to help.
Māngere-Ōtāhuhu
Moana-Nui-a-Kiwa Leisure Centre
66R Mascot Ave, Māngere
CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support
Manurewa
Manurewa Leisure Centre
33 Frances St, Manurewa
CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support
Maungakiekie-Tāmaki
Riverside – Taha Awa Community Centre
20-22 Peace Ave, Mt Wellington
SHELTER: blankets, tea & coffee, council staff to help.
Ōrākei
Colin Maiden Park (former Unisports Building)
71-73 Merton Rd, Glen Innes (behind cricket club)
SHELTER: blankets, tea & coffee, council staff to help.
Ōtara-Papatoetoe
Te Puke ō Tara Community Centre
20 Newbury St, Ōtara
CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support
Papakura
Elizabeth Campbell Hall
294 Great South Rd, Papakura
CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support
Puketāpapa
Fickling Convention Centre
546 Mt Albert Rd, Three Kings
SHELTER: blankets, tea & coffee, council staff to help.
Rodney
Waimauku War Memorial Hall
24 Waimauku Station Rd, Waimauku
SHELTER: blankets, tea & coffee, council staff to help.
Ahuroa Hall
1345 Ahuroa Rd, Makarau
SHELTER: blankets, tea & coffee, council staff to help.
Warkworth Town Hall
Corner Neville and Alnwick Sts, Warkworth
CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support
Wellsford Community Centre
1 Matheson Rd, Wellsford
CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support
Upper Harbour
Albany Community Hub
575A Albany Highway, Albany
CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support
AUT Millennium
17 Antares Place, Rosedale North Shore
CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support
Waiheke
Waiheke Pātaka Kōrero (Waiheke Library)
131-133 Ocean View Rd, Oneroa, Waiheke Island
CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support
Waitākere
Titirangi War Memorial Hall
500 South Titirangi Rd, Titirangi
SHELTER: blankets, tea & coffee, council staff to help.
Waitematā
Ellen Melville Centre
2 Freyberg Place, Auckland
SHELTER: blankets, tea & coffee, council staff to help.
Whau
New Lynn Community Centre
45 Totara Ave, New Lynn
CDC: stretcher beds, blankets, food, water, welfare support agencies, psychosocial support
Community-led centres
Disclaimer: the information on this list is accurate at the date of publishing and is subject to change based on the impacts of Cyclone Gabrielle and the needs of our communities. Sites will open as and when they are needed. Check aem.org.nz for the most up to date information at all times.
Name
Address
Opening hours
Services provided
ARK Hub – GHM HQ
24 Potters Avenue
Mount Roskill 1041
10am to 6pm
Monday to Friday
Pastoral care, food parcels
(pick up only), clothing, bedding, housing support for Puketāpapa, civil defence information, volunteer recruitments
Pukekohe Hub
Pukekohe Netball Centre, 114 Queen Street, Pukekohe 2021
From 3pm Monday or earlier of needed
Monday and Tuesday
Temporary accommodation, first aid, welfare services, food and drink
Greenhithe Community Hall
7 Greenhithe Road, Greenhithe 0632
Open as needed
Monday to Sunday
Shelter, kitchen facilities
Headquarters Building
214 Buckley Avenue, Hobsonville 0616
8.45am – 2.45pm
Monday to Friday
Emergency shelter, blankets, hot drinks
Ranui Baptist Community Care
460 Swanson Road, Ranui 0612
Opens at 8am
Monday to Sunday
Meals, beds, clothing
Rawiri Community House
1 Rata Vine Drive, Wiri 2104
10am to 2.30pm
Monday to Friday
Food, sanitary products, nappies, pet food, clothing, blankets, linen, kitchen supplies, support for families to navigate support services
Manukau New Life Church
12 Jellicoe Road, Manurewa 2102
9am to 5pm
Monday to Sunday
Food and shelter
LifeChurch Manurewa
24-26 Maich Road, Manurewa 2025
9am to 3pm
Emergency shelter, temporary Storage, pastoral care
The Salvation Army Hibiscus Coast
32 Greenview Lane, Red Beach 0932
6am
Monday and Tuesday
Shelter, food, hot drinks, showers
Helensville Primary School Hall
29 Rata Street, Helensville 0800
As required
Monday to Sunday
Bedding, food
Manurewa Marae
81 Finlayson Avenue, Clendon Park, Manukau 2102
9am to 5pm and 7pm to 7am
Monday to Sunday
Accommodation, food, health and well-being checks, support services
Massey Community Hub
Triangle Park, 385 Don Buck Road, Massey 0614
9am to 3.30pm Monday to Thursday
9am to 12.30pm Friday
Shelter, information, food pantry, clothing
6 Squadron Air Training Corps
9A Achilles Crescent, Narrow Neck 0624
7am to 10pm
Monday to Sunday
Hot drinks, snacks, First Aid, blankets, shelter, community connection
Pollok
4 Cemetery Road, Pollok 2684
8pm to 12pm
Monday to Sunday
Tea and coffee, shelter, toilets
Papakura Marae
29 Hunua Road
24 hours
Monday to Sunday
Temporary accommodation,
hot meals, foodbank (Monday to Friday), low-cost GP Clinic and more
Beachlands School
18 Bell Road
Beachlands 2018
9am – onwards
Monday and then as required
Shelter, food, hot and cold drinks, toilets, power generator, water, medical assistance (first aid)
Community organisations can register as a community-led centre here.
Auckland mosques open as emergency shelters
The New Zealand Mosque Association has opened mosques as emergency shelters across Tāmaki Makaurau. Please bring a sleeping bag and blanket. Separate areas will be dedicated to men and women.
Birkenhead Islamic Centre – 79 Oneroa Road, Northcote
West Auckland Mosque – 31 Armada Drive, Ranui
Avondale Islamic Centre – 122-126 Blockhouse Bay Road, Avondale
Ponsonby Mosque – 17 Vermont Street, Ponsonby
Kelston Mosque – 45 Cartwright Road, Kelston
Coromandel evacuation centres
Official evacuation centres will open in the Thames Coromandel district at 4pm on Sunday and are available at the following locations:
After 7pm today, these sites may revert to stand by if there is no demand, however they can be reactivated within 15 minutes upon request. Contact details are on the doors of these centres.
Northland evacuation centres
Via the Whangarei District Council Facebook page:
If the storm makes it unsafe to stay in your home, there will be two types of places you can go.
Community-led welfare centres
These can be established in local facilities including marae and community halls. These are set up quickly by local communities as required and supported by Civil Defence. There are two community-led welfare centres already operating for the homeless community of Whangarei: Terenga Paraoa Marae on Porowini Avenue (Central Whangarei) and 155 Whare Āwhina (Open Arms), at 155 Kamo Road. More centres may open if needed.
Civil Defence emergency evacuation centres
An official Civil Defence Centre is open now at McKay Stadium Kensington, for people who need to leave their homes. If your home becomes too dangerous to stay in, please stay with friends and family elsewhere if you can. If you have nowhere else to go, come see us at 97 Western Hills Drive, Kensington and we can arrange for basic accommodation.
Staying updated
Keep an eye on these websites and social media channels for the latest updates for your area.
If the power goes out and you have no cellphone service, a solar- or battery-powered radio (or your car radio) can help you keep up to date with the latest news.
The website of your local Civil Defence Emergency Management Group will have information about the local stations you should listen to during an emergency.
NEMA/NZ Civil Defence (national emergency advice and amplifying local advice and updates)
MetService (weather warnings and forecast)
Waka Kotahi (roading updates)
Northland CDEM (local advice and updates)
Auckland CDEM (local advice and updates)
Waikato CDEM (local advice and updates)
Bay of Plenty CDEM (local advice and updates)
Tairāwhiti CDEM Group (local advice and updates)
Hawkes Bay CDEM (local advice and updates)
Taranaki CDEM (local advice and updates)
Animals
HUHA (Helping You Help Animals) – Assisting those with animal needs
“If you or someone you know needs any help with animals, call 027 4416474, 022 249 1020, or 0800 00 83 33.” Or text HUHA to 4463 to instantly donate $3.
SPCA
Aucklanders should call 09 256 7300 to request help. During the cyclone power outages may interfere with the phone lines so if you’re having trouble getting through send an email info@spca.co.nz. For more information on caring for animals in emergencies, they have this handy PDF.
Clean up
Student Volunteer Army – Clean up assistance (non-urgent)
City-wide
To request help, fill out this form
To volunteer, fill out this form
Orange Sky – laundry and showers
City-wide, mobile service
To request their service, contact Helen (021 026 77298 or info@orangesky.org.nz)
Donate toiletries via the above contacts (note: they have no storage for towels or blankets) or donate here.
