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A man in a suit stands at a lectern with papers and a glass of water in front of him. He appears to be speaking in a wooden panelled room. The text "The Bulletin" is vertically displayed on the right side of the image.
Andrew Bayly (Photo: Hagen Hopkins/Getty Images)

The BulletinNovember 19, 2024

New Zealand’s new ‘anti-scam czar’ gets to work

A man in a suit stands at a lectern with papers and a glass of water in front of him. He appears to be speaking in a wooden panelled room. The text "The Bulletin" is vertically displayed on the right side of the image.
Andrew Bayly (Photo: Hagen Hopkins/Getty Images)

Millions of dollars are lost to scams each year. Should more attention be on the social media giants that platform them? Stewart Sowman-Lund writes in today’s edition of The Bulletin.

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‘What are the gaps now?’

It was only a month ago that Andrew Bayly’s career as a politician was on the line. Now, he’s been tasked with a major new governmental role: anti-scam czar. As reported by the Herald’s Chris Keall (paywalled), the consumer affairs minister will take charge of the government’s efforts to tackle scams, a role that was previously split across six ministers including Judith Collins as GCSB minister and Brooke van Velden as internal affairs minister. He’s set to convene a top level meeting of bosses from across the telecommunications and banking sectors early next month. “I’m going to get them all in the same room and the discussion will be around, ‘What are the gaps now?’”

Some of this work is already under way. Banks are currently rolling out payee confirmation, which Bayly told RNZ was a good start. “But also, I think it’s incumbent on the government to act and coordinate activity,” he said. And while a lot of the focus appears to be on the banking sector, some have argued social media giants – those that often platform scams – deserve greater scrutiny.

Minister for big tech

The Spinoff’s Duncan Greive wrote substantively on this subject yesterday morning, arguing that New Zealand deserved a standalone minister for “big tech”. The column was published before the news of Bayly’s role was revealed. Reflecting on an interview with Bayly, Greive noted that the man now charged with tackling a scam epidemic has spent much of the year going after big banks, but sounded “like a total supplicant when talking about Facebook”.

“We want to make sure that they are a part of the mix,” Bayly told Greive. “The unfortunate thing is, [Meta is] obviously a global company, and New Zealand’s a very small part of that pie… The issue with the social media platforms is, how do you get them to engage and concern themselves about New Zealand?”

As Greive noted, it’s undoubtedly complex. But New Zealand is now lagging behind other countries when it comes to substantively dealing with large tech companies. In a wide-ranging cover story also published yesterday, Greive questioned why media coverage tended to focus on banks and victims rather than the social media platforms that run the scams in the first place. And banks agree more should be done. “For a company that’s amongst the most valuable in the world, with an absolute black belt in creating algorithms that drive behaviour, I cannot for life of me understand how Meta wouldn’t be able to be amongst the most effective at blocking this type of thing,” said Kiwibank CEO Steve Jurkovich.

The scale of the problem

The backstory here is well traversed, with frequent media reports on the proliferation of scams. Writing for The Spinoff in August, Dylan Reeve presented what he described as a “soul-destroying” attempt to report ads on Facebook that were actually scams, including those that purported to be from high profile figures like Clarke Gayford. There have been other well reported stories. The Herald’s Lane Nichols reported recently on a pensioner that fell victim to a deepfake Christopher Luxon, losing over $224,000 in the process.

The reporting by Reeve and others highlights the obvious danger from scams – something that most of us will have encountered and, at this point, probably begrudgingly accept as part and parcel of being on social media. But while they may, to some, look obviously fake – they are clearly working. Bayly, speaking to The Post, described it as the “third largest economy in the world”.

There are questions over the exact scale of the problem here in New Zealand. The most widely reported figure, from PaymentsNZ, suggests we lost nearly $200m to scams in the past 12 months. Bayly said the real losses are likely to be higher given not all scams are reported. And Netsafe has claimed the problem could be more like $2.3bn, based on a survey of over 1,000 people.

Pressure mounts on Kiwisaver providers

Moving away from scams now but sticking with banks. The Spinoff’s Gabi Lardies has reported on a new campaign targeting ASB due to its Kiwisaver funds having investments in Motorola, a company that supplies Israel’s military. Six thousand people have signed a petition threatening to switch banks should ASB not divest.

In a written statement to The Spinoff, ASB said the weight of the investments across its Kiwisaver funds ranges from 0.04% to 0.19% of net asset value – around 0.1% of its total Kiwisaver investments. The statement also noted that ASB is “closely following” and “deeply concerned” by the ongoing conflict. Over three million New Zealanders have Kiwisavers across 350 funds.

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The BulletinNovember 18, 2024

The haka that circled the globe

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A polarising haka has chalked up some gobsmacking numbers around the world, and it even pursued the NZ prime minister to Peru, writes Toby Manhire in today’s extract from The Bulletin.

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Half a billion views and counting

On Thursday afternoon in parliament, Hana-Rawhiti Maipi-Clarke took to her feet, tore up a copy of the Treaty Principles Bill and led a thundering haka to protest the Act Party legislation. The intervention, in which she was joined by the public gallery and MPs from across the opposition parties, saw proceedings halted and a 24-hour suspension from the house for the 22-year-old Te Pāti Māori MP. And within hours, footage of the haka was seemingly everywhere.

Just how viral had it gone? Last night I scrolled social media in the cause of research. An Instagram post from the New York Times had 10 million views; the Australian Triple J radio station wasn’t far behind. The BBC had clocked up 6.5 million views. In Germany, Weltspeigel’s post had 4.5 million. Across a dozen social posts by global outlets that I checked, there were more than 75 million views in total – and that’s on top of the scores of stories on the news sites themselves. . 

Then there’s Tiktok. The numbers here are even more staggering. The New York Times post has 37 million views, while a pair of local accounts are off the charts. Two posts by Waatea News have cracked 73 million views. But even that is small fry alongside the Whakaata Māori Tiktok, which has now been viewed more than 320 million times. It’s had more than 21 million likes and 370,000 comments. (I haven’t had a chance to read them all but here, and across other posts of the video, most ranged from admiring to adoring, with a sizable minority demurring or jeering.) That’s far from all the activity out there, and already we’re over half a billion views. 

Former PM issues ‘civil war’ warning

Jenny Shipley has joined a growing list of grandees rebuking David Seymour’s bill, which would put a new set of Treaty principles to referendum, despite the National Party’s promise to snuff it out at second reading. She also defended Maipi-Clarke’s actions in parliament. The former prime minister told RNZ’s Saturday Morning: “The Treaty, when it’s come under pressure from either side, our voices have been raised … I remember Bastion Point – the Treaty has helped us navigate. When people have had to raise their voice, it’s brought us back to what it’s been, an enduring relationship where people then try to find their way forward. I thought the voices of this week were completely and utterly appropriate. Whether they breach standing orders, I’ll put that aside. The voice of Māori, that reminds us that this was an agreement, a contract – and you do not rip up a contract and then just say: Well, I’m happy to rewrite it on my terms, but you don’t count.”

Shipley said: “I just despise people who want to use a treasure – which is what the Treaty is to me – and use it as a political tool that drives people to the left or the right, as opposed to inform us from our history and let it deliver a future that is actually who we are as New Zealanders … I condemn David Seymour for using this, asking the public for money to fuel a campaign that I think really is going to divide New Zealand in a way that I haven’t lived through in my adult life.” Were it to become law, she said, echoing remarks by James Shaw a year ago, that would be “inviting civil war”.

‘Embarrassed New Zealand globally’

David Seymour countered by saying that, on the contrary, his bill would reverse a system which was “treating New Zealanders [differently] based on their ethnicity”. He told RNZ: “Te Pāti Māori acted in complete disregard for the democratic system of which they are a part during the first reading of the bill, causing disruption, and leading to suspension of the house.” In an interview with Newstalk ZB yesterday he said the haka beamed around the world had “embarrassed New Zealand globally … They don’t have any solutions, just theatrics.”

Seymour had support for that position – if not for his bill beyond first reading – from Shane Jones of NZ First. The TPM response had been “threatening and ugly”, and Jones was sufficiently appalled to offer an unexpected response: imprisonment. “Parliament has inherent powers to put people in jail and the way the Māori Party are carrying on, that seems to me quite the appropriate response,” he told Newstalk ZB

TPM co-leader Rawiri Waititi countered: “Haka is a natural tool we use to support our debate. If you can’t handle that, then maybe you should think of leaving parliament,” he told the NZ Herald. After recounting some of the indignities in Jones’s own record, he added: “He can go and have a shit, to be honest, and Winston Peters. Put that in your article.”

Luxon meets Xi in Lima, pursed by a haka

The prime minister was not in the house on Thursday, and though he did convene a press conference before his departure for Peru and the Apec summit to underscore in the sternest terms yet his opposition to the bill that National is supporting no further than select committee, Christopher Luxon must have departed with some sense of relief. His most important task in Lima: a bilateral with Xi Jinping – Luxon’s first in-person meeting with the Chinese president.

The encounter followed a year in which, under Luxon and Winston Peters, New Zealand foreign policy has discernibly moved to solidify ties with the US, with a second-tier link to the Aukus alliance a very real, if nebulous, prospect – one which raises hackles in Beijing. Among the press pack in Peru was Sam Sachdeva, author of The China Tightrope. “By this point, the need to manage differences is baked into bilateral ties and does not appear to be undermining the relationship, with the prime minister confirming he intended to visit China sometime in the first half of next year following an invitation from Xi,” Sachdeva writes for Newsroom. “Maintaining strong relations without pulling punches may be crucial in the coming years, particularly if Trump tariffs take a toll on Kiwi exporters and lead them to invest even more in New Zealand’s top trading partner.”

As for escaping the controversies of home, no such luck for Luxon. Not just because the New Zealand media were asking about domestic matters – that’s a given. But because, as Jason Walls reveals in the Herald, half the summit attendees seemed to be watching that haka video on their phones.