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Photo: Getty Images
Photo: Getty Images

BusinessApril 19, 2020

What will alert level three mean for couriers – and those of us waiting for deliveries?

Photo: Getty Images
Photo: Getty Images

A move to level three will see a wave of businesses crank back to life, and the pressure on courier operations will surge further. 

Once a week, maybe twice if I’m lucky, a courier driver knocks on my front door. It’s an exciting sound, those three quick taps, and I immediately leap up from my desk and bound toward the door like a golden retriever, eager to experience a face-to-face interaction with a genuine human being.

It’s not much of an exchange. But it’s something. Sometimes they ask for my name, other times they wave. Often I just silently stare through the glass as the driver places the parcel on the porch, steps back and tears up the path to his van to continue what must surely be a manic day delivering essential goods.

Like other essential services, courier companies have come under immense pressure during level four lockdown, having to drastically pivot their operations to allow for safety and physical distancing. Delivery times have understandably suffered for it, leaving some people waiting weeks for the courier to pay them a visit.

On one of my walks I saw a driver parked up, stealing a few minutes for a cigarette while he checked his schedule. I asked him how he was. “It’s been busier than Christmas,” he said, adding that the only consolation in the daily frenzy was the relatively empty roads.

Tomorrow the government will make its decision on a shift to alert level three, which will allow more businesses to open and non-essential goods to be delivered to customers, provided the business involved can maintain health and safety requirements. As more businesses start to reopen their premises and get back to work, the delivery woes are likely to intensify – because they will not be able to physically interact with customers, many businesses will start using contactless courier services to deliver their products, putting even more pressure on courier companies already struggling to meet the demand of essential businesses and services.

Courier companies contacted by The Spinoff said they were unsure what the next few weeks will hold. Post Haste couriers couldn’t say whether delivery times would be affected by the move to level three, but Pace Couriers said that its drivers would be available to deliver urgent local freight, but there might be delays to intercity deliveries due to constraints on domestic flights.

NZ Post confirmed it would have adequate capacity to meet the extra demand, despite confirmation from the call centre that there was a significant backlog.

“Like the rest of the country, we are working through what operating under level three will look like in these unprecedented times,” a spokesperson said. “We anticipate there will be another surge when the country transitions to level three, whenever that may be.

“When there are major and unexpected surges in volume we may not deliver all of it in one go, but because of the preparations we have, and will make, we’ll quickly catch this up and Kiwis will get their items in a timely manner.”

This will exclusively be done via contactless deliveries, which many countries have adopted after China set the trend at the start of its outbreak. Back then reports of companies dropping off goods at specific times and places to avoid human contact seemed bizarre and robotic. Such procedures will become the norm in New Zealand as courier companies innovate and fine-tune their systems to cater for the growing number of businesses delivering directly to their customers.

Aramex NZ (formerly Fastway Couriers) CEO Scott Jenyns said the company had seen a massive shift from businesses-to-business to business-to-customer deliveries, and that it had developed an online portal for its growing customer base.

“We’re really pushing our online easy-to-use self-service delivery product, so customers don’t have to have that point-to-point contact or face-to-face contact,” he said on RNZ.

He said the demand spiked as soon as the government first announced what life under level three would look like. “We’re seeing a huge surge in demand for that product… that surge has been real today with our websites inundated with enquiries.”

Judging from the comments on other courier companies’ Facebook pages, enquiries – and complaints – about delivery delays are pouring in. However, we’re all going to be increasingly dependent on couriers for our goods. The idea of a courier may start to change – rideshare drivers such as Uber are bound to jump into the breach. But like queues at supermarkets, delays are going to become the new normal.

Keep going!
Photo: Getty Images
Photo: Getty Images

MediaApril 18, 2020

Magazines are still not allowed to publish. And still can’t understand why

Photo: Getty Images
Photo: Getty Images

Even as New Zealand contemplates the end of lockdown, more closures and a major snub continue to rankle publishers, Duncan Greive reports.

The magazine industry, still reeling from the abrupt closure of its biggest publisher, Bauer Media, received two further blows this week after being left out of the media session of the Epidemic Response Committee and seeing three further titles close

It was another deeply troubling week for the industry more broadly, with Herald publisher NZME announcing 200 redundancies and that the majority of its staff were taking a 15% pay cut. Its rival Stuff announced an identical pay cut two days later, meaning all of the major private sector news providers have now had significant pay reductions.

In between those announcements, the Epidemic Response Committee, a collection of MPs meeting via Zoom to stand in for parliament during lockdown, asked a number of executives from various media organisations to appear before it to talk about the impact of Covid-19 and level four on their entities. On the list were four leaders of small digital publishers (including The Spinoff) – but not a single representative of the magazine industry.

“We were surprised and disappointed that we weren’t included,” says Sally Duggan, head of the Magazine Publishers Association (MPA). She says the MPA only discovered the meeting was happening at all a day before it went ahead, and was told that there was not enough time to procure it a slot. The Spinoff has approached the committee for comment on the exclusion.

The snub came less than two weeks after Bauer Media NZ, the publisher of long-standing titles like The Listener and New Zealand Woman’s Weekly, announced its closure, citing the government’s decision not to designate magazines an essential service. While the extent to which this was the key driver of the decision was disputed by prime minister Jacinda Ardern and communications minister Kris Faafoi, those within the industry remain furious it was ever designated non-essential in the first place.

“We still cannot understand why that decision was made, and why magazines were singled out,” says Duggan. “We’re flabbergasted.”

This sentiment is echoed by publishers. “It’s baffling, and particularly frustrating that the government, who is there to regulate and protect New Zealanders, is ignoring the sector,” says James Frankham, publisher of NZ Geographic. After waiting two weeks, late last night he received only what he describes as a “form letter” in response to questions to the minister, and remains deeply puzzled by the fact magazines remain the only product sold in supermarkets that is banned from production.

“We only hope that when the government considers assistance for the media sector, that magazines are considered within that, as we should be,” says Frankham. “The journalism we practise takes weeks or months to create, but is no less valuable to New Zealanders.” This was echoed in a statement from the MPA, which said the industry was troubled by “not being consulted on wider media issues vital to the industry”.

The ban on production has stayed in place despite the industry being adamant it’s able to operate safely, says the MPA’s Duggan, and that every element, from creation to distribution, has been checked to ensure that.

“The large majority of the magazine industry workforce – journalists, advertising salespeople, editors, office workers, designers, management teams, accounts staff, digital and social content providers – are working from home,” she says. “Magazines use a tight and controllable supply-chain network to print and deliver their products: a handful of printers and a single distributor in NZ Post.”

In response to a query from The Spinoff, communications minister Kris Faafoi provided this comment: “Level four is the highest alert level possible and as such calls on all New Zealanders and sectors of the economy to act and operate in the best interests of keeping New Zealanders alive under the serious threat that Covid-19 poses.

“Under the alert level four restrictions, it was considered necessary to limit essential media services to those publications which could provide the most up-to-date critical daily information.”

The redundancies and pay cuts at the major publishers overshadowed the closure of three more magazines. Stuff reported that AGM is shutting Urbis, Houses and Interiors magazines, with publisher Nathan Inkpen attributing it to the gloomy prognosis for media even after lockdown ends. “Globally, many advertisers and brands are hunkering down, retreating and pulling their media spend, wherever they can,” Inkpen said. “This has meant that we’ve had to make decisions that a month ago would seem unthinkable, but now seem the only logical way forward.”

When asked whether other publishers were also assessing their stables, Duggan said, “I think everybody’s doing the sums.” Despite that, she said she was struck by the mood in a webinar the MPA held during the week. She says there remains a long tail of smaller publishers, along with a number of mass-reach titles, and that there was strong belief that many of the Bauer titles would emerge from the sale process with new, more committed owners.

“There’s a lot of a passion and a lot of determination there,” says Duggan. “But there is no doubt people are hurting.”