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If there’s one thing I’m good at, it’s paperwork. (Image: Archi Banal.)
If there’s one thing I’m good at, it’s paperwork. (Image: Archi Banal.)

SocietyAugust 10, 2023

Help Me Hera: How do I deal with all the admin of death?

If there’s one thing I’m good at, it’s paperwork. (Image: Archi Banal.)
If there’s one thing I’m good at, it’s paperwork. (Image: Archi Banal.)

It seems brutally unfair to expect the newly bereaved to do anything, besides lying face down on the carpet.

Want Hera’s help? Email your problem to helpme@thespinoff.co.nz

Hi Hera,

My dad has terminal cancer and we’ve been told it’s unlikely he’ll live for longer than a month or two. This isn’t a shock to me and, despite him being the love of my life, it’s not as bad as it could be: he’s had cancer for over 15 years now, has lived way, way longer than any of the doctors predicted, and we’ve had enough warning that the end is coming to really make the most of our time left with him. I know I’ll be devastated when he goes, but at the risk of sounding like Roman Roy, I have actually had a long time to get my head around this and think I will be OK with the grieving part. 

My question for you is how to deal with my dad’s death – not in the sense of grieving it, which I will do however I do it, but how to deal with the actual end of my dad’s life. My mum has serious mental health issues and will not cope with funeral admin and closing bank accounts, and my two siblings live overseas and are similarly fragile and unreliable. I’m barely sure I know what to do and it’s almost certainly going to end up falling on my shoulders. Where do I even begin? 

Sincerely,

Pre-grieved

Dear Pre-grieved,

First of all, I’m so sorry to hear about your dad. It seems brutally unfair to expect the newly bereaved to do anything, besides lying face down on the carpet, breathing in ancient dust particles. It’s even harder if you’re expecting to deal with the brunt of the administration alone. 

I don’t have any sage wisdom to impart about surviving a major grief, because I haven’t experienced one. I’ve lost relatives I loved, but it’s not the same as losing a parent, and I’d hate to be dishing out glib wisdom and platitudes from the cheap seats. But if there’s one thing I’m good at, it’s paperwork. 

If you’re preparing for a death, you’re in a slightly different position to people suffering an unexpected bereavement, because your family has had a chance to speak with your dad about his wishes and make advanced preparations. This means you don’t have to waste time searching for wills, dealing with coroners’ inquests, or repatriating bodies. 

If you know the administrative burden is going to fall squarely on your shoulders, I would strongly recommend having a conversation with your father and suggesting he appoint you as the executor of his will. (I’m assuming your dad has already made a will, but if not, this would be a good time to get his wishes on paper.) You becoming an executor is something your father will need to arrange with his lawyer, but it will make the process a lot easier if you have the appropriate permission to act on your family’s behalf. It’s also a good idea to discuss your dad’s will with him beforehand. This will help you to understand the nuances of his estate, clarify any special requests regarding funeral plans and bequests, and get up to speed on any insurance or funeral payment plans he might have made. 

After your dad passes, depending on whether he died in hospice care or at home, the first thing you need to do is let someone know. You can call the police and ambulance if you choose, but in the case of a natural or expected death, many people prefer to do this through their family GP. If his death occurred during the night, you can wait until the next morning to inform the doctor, who will then arrange to come to your house and sign a death certificate.

It’s best practice to keep the room containing a body as cool as possible and turn off any heaters or electric blankets. 

Most people choose to use a funeral director. This advice is written with that scenario in mind, but it’s not mandatory, and if you prefer to make arrangements yourself, you absolutely can. It’s possible that your family has already made funeral arrangements, in which case you need to contact the funeral director, who will typically arrange for the collection of the body. (In some cultures, it’s important the body stays with the family prior to the funeral, in which case you just need to let your funeral director know, and make appropriate arrangements for caring for the body at home.)

The first few days after the death

  • Take time off work. Depending on your work situation, you might be eligible for bereavement leave
  • Share the news. This is one of the hardest jobs, and ideally, the burden shouldn’t fall on just one person. Because your dad’s had time to prepare, it probably won’t come as a shock to those that knew him well, but it’s still a hard job, and could be a good responsibility to share with your siblings, or another trusted relative, who might be willing to ring around all the great aunts and second cousins. 
  • Register the death with the Department of Internal Affairs, within three days of his passing. If you have a funeral director, they can do this for you. 
  • Put a death notice in the paper. This is optional, but it can be a good idea, especially if you’re planning a funeral and want to share the details. You never know who wasn’t on your dad’s rolodex, but might still want to pay their respects. 
  • Organise the funeral. This is the big one and deserves more than one bullet point. Your family may have made some advance preparations for this, but if not, some things to begin thinking about are: 
    • Deciding whether you want a cremation or a burial.
    • Hiring a funeral director, if you haven’t already done so, and contacting any appropriate religious authorities you want to be involved at the service.
    • Figuring out who is going to give the eulogy or speak on your family’s behalf. 
    • Who to invite, and whether you want a private service just for family or a larger memorial. 

Funerals are probably the most administratively stressful part of the process and could be a good opportunity to delegate some tasks to the less administratively competent members of your family, such as hiring the 50 white doves your dad wanted to release from the belltower at noon, organizing a photo board or playlist, or preparing the sausage rolls and whiskey shots. 

If you or any members of your immediate family need to travel urgently, some airlines offer compassionate fares if you provide them with a death certificate. 

If your dad has life insurance or any kind of funeral plan, you can use those funds to pay the cost of the funeral. There are also a few grants you can apply for if you fit the criteria for financial need. Otherwise, the cost of the funeral can usually be retrospectively deducted from that person’s estate. 

The next few weeks

There are a number of other, less urgent people to notify in the weeks after a death. These might include: 

  • The deceased person’s insurance provider (if he had one)
  • The Inland Revenue
  • Work and Income (if he was receiving any kind of benefit or superannuation)
  • His bank and KiwiSaver provider
  • The NZ Transport agency (if he owned a car)

There is a service called myTrove which sounds like a goblin-themed cryptocurrency service, but is actually a free way to close bank accounts, finalise tax, make insurance claims and cancel passports through one website. 

Depending on whether your dad had any internet presence – or left any instructions as to whether he wanted his tweets obliterated or carefully archived and leather bound for future generations – you can close various social media accounts here: Facebook, Google, Twitter, Instagram. Alternatively, you can keep them alive as memorial pages, if you want inappropriate birthday reminders for the rest of your life. 

Some websites such as Google allow you to plan who gets access to your accounts in case you die, so you don’t have to risk people reading all your unfinished Naruto fanfiction. But that’s something for your dad to think about. 

Administering an estate 

The next part of the process involves winding up your dad’s assets. Once you’ve located a copy of the will, the next steps are to: 

  • Check the will for beneficiaries, and contact them to let them know.
  • Find a record of the deceased person’s assets and debts. If he had an accountant, they can help with this. 
  • Apply for probate, which is a court order recognising the will as authentic. This can take up to four to six weeks. 

If your father and mother own a shared property, you will need to apply to get the title transferred to your mother through LINZ, who recommend getting a lawyer to help with this. 

Most of this information, by the way, is second-hand and comes from the useful guides on the Citizens Advice Bureau website and the NZ Government website, so feel free to check those out for further detail. 

I’m sorry you’re going through this. My best non-administrative advice, apart from getting a recording of your dad’s voice, is to ask for help from the people that love you. If you don’t give them a job, they’ll only follow you around with concerned expressions, making you various inedible casseroles. So use them. Even if they didn’t know your dad. Even if “help” just means making you endless pots of tea, while you’re on hold to the insurance agency.

Take care of yourself, and I hope you get to spend some meaningful time with your dad before he passes. 

Want Hera’s help? Email your problem to helpme@thespinoff.co.nzRead the previous Help Me Heras here.

Keep going!
A tombstone with dollar signs on it
The cost of dying (Image: Tina Tiller)

SocietyAugust 10, 2023

Inside New Zealand’s cost of dying crisis

A tombstone with dollar signs on it
The cost of dying (Image: Tina Tiller)

Rising inflation isn’t just hitting supermarkets and petrol stations, as concerns are raised about the threat of ‘funeral poverty’. Stewart Sowman-Lund explains.

All week long The Spinoff is opening up about the end. Click here to read more of our Death Week content.

When you think about major life events that cost a lot of money, your first thought is probably going to be a wedding. Or maybe, you’re planning a lavish birthday celebration, hiring a venue and getting in caterers. These are luxuries, of course, that some opt for and others don’t. They can be done on a tight budget, if done at all. But one life event is much harder to avoid and, like everything, it’s becoming increasingly unaffordable in New Zealand. And that’s dying.

Dying is inevitable. For that reason, it might feel a bit wrong that it costs money at all. When you do lose a loved one, you’ll probably have quite a few other things on your mind – and a lot of people around you. For that reason, the fact you have to pay for stuff isn’t always going to be your first thought. But for many grieving families, it has to be.

For example, even with a cremation you legally must have the deceased in a casket. The casket is to allow for tidier cremations and safety during burial (a solid box is easier to manoeuvre than a corpse on its own). Consumer NZ said that the cheapest casket – effectively a cardboard box – could still set you back $350, though you can technically make one yourself.

The high price of death isn’t actually a new phenomenon in New Zealand. In 2020, one overseas insurance provider placed New Zealand in the top 10 most expensive places to die around the world, estimating it at about $8,000. That was more expensive than France, Australia and Canada, but slightly cheaper than the UK and well below the United States. Three years earlier, Consumer NZ suggested post-death costs could be as much as $10,000 and noted that “a sizeable chunk of a funeral bill is likely to be ‘professional services’…a catch-all fee charged by funeral directors that can include anything from filing paperwork to using the funeral home itself.” And in 2019, a survey released by NZ Seniors estimated that a “basic” funeral would cost about $6,700 for a burial, and a nudge over $3,000 for a cremation. 

The amounts vary, but the message is the same: it’s expensive to die in New Zealand. Rachel Benns, president of the Funeral Directors Association, says there are a number of requirements when handling a funeral that make it expensive. “We’ve got a body to care for and the family have got a journey to make,” she said. “The main fixed costs are around care of the deceased, funeral directors looking after them, disposal of the deceased, chapel hire or church hire, looking after the cremation or burial, death certificate and any medical papers.”

However, there are a number of “incidentals” that are optional and Benns says could be ditched in order to bring costs down, with family catering the wake themselves or picking flowers out of the garden. On the flipside, funerals vary by culture and background. Providing food is a vital part of many non-Pākehā funerals. Transport for the body could also be organised independently, but that’s often difficult and a hearse is usually needed. 

Burial is more expensive than cremation and the price varies by geography. If you want to bury in Taupō, the cemetery costs are about $1,170. Further up north, at the Manukau Memorial Gardens, a plot would set you back over $6,000. And in New Plymouth, it would be more like $7,000.

“There’s a huge variance in cemetery costs,” confirms Benns. In New Zealand, 98% of cemeteries are owned by councils, and “councils have been struggling and putting up fees and cemeteries have been dragged along with that,” she explains. It’s possible to bury on private land, though it’s often difficult to secure permission. If you’re opting for cremation, it’s likely to be under $1,000 for a council-owned crematorium, making it a cheaper option, though you still need some sort of casket.

A casket costs thousands of dollars on average. (Photo: Erin Kavanagh-Hall)

So what happens if you can’t afford for someone you love to die? One option is a grant offered by the Ministry of Social Development. It’s designed to go towards funeral costs for those with very limited income and assets. Currently, it sits at $2,445.37 – well below the bill people will typically be looking at for a funeral and a figure that Benns describes as “paltry”. 

Strangely, there’s less strain on thin wallets if you die accidentally. ACC offers a grant for people who lose their lives in an accident. It’s currently capped at about $7,500, substantially more than the Work and Income grant.

Outside of saving coins in a jar for your eventual death, insurance remains the main, well, insurance against funeral debt. For a 30-year-old non-smoking male, AA Life Insurance says the cost for a $500,000 Life Cover policy – paid out when you die or are diagnosed with a terminal illness – would be roughly $37 per month. They note that the price can vary, with a wide range of determining factors going into its calculation (and subject to underwriting criteria and acceptance), but it can assist with both direct costs – as in funeral-related – and indirect costs, like travel for those attending funerals or tangi, grief counselling, mortgage and debt repayment.

A spokesperson for the insurance brand says it’s also important to actually let your family know about any policies you might have well in advance. “We would suggest that policy holders keep their contact and beneficiary contact information up to date,” they told me. “It is also beneficial to ensure that policy holders review their structure so that they have their policy set up as they intended.” 

At parliament last week, I asked Carmel Sepuloni, the deputy prime minister and minister for social development, if she knew what the average cost of a funeral in New Zealand was. She didn’t. And when asked about the funeral grant, she confirmed changes wouldn’t be coming into force any time soon. “I’ve talked about the grants and the fact that that’s certainly something we want to review across the board, but it’s not something that we’ve got to yet,” she said. As for whether New Zealand was facing a cost of dying crisis, Sepuloni wouldn’t comment. 

A planned review of New Zealand’s archaic legislative framework relating to burials and cremations had been floated by the government, but won’t be progressing this term. A possible change in government could mean this work gets delayed even further, though National’s social development spokesperson Louise Upston said she knew people were struggling with the cost of dying. “We are aware of the concerns around rising funeral costs and the amount of funeral grants that MSD currently offers,” she said. “We will review the income thresholds as well as the total grant amount. We will also look at making the funeral grant repayable from a certain income threshold to help those in need.”

The Act Party similarly pledged to investigate but offered no concrete promises. “Under Act’s Policing Red Tape and Regulation policy we’d go sector by sector looking for red tape that doesn’t stack up,” a spokesperson told me. “This area would be no different, if there are unnecessary regulations driving up costs and making things needlessly difficult we would get rid of them.”

One parliamentarian pushing for urgent change is Elizabeth Kerekere. The former Green MP turned independent has raised concerns in the House about “funeral poverty”, noting that “the average cost of a funeral in Aotearoa is $10,000 and it is a burden too high for many of our whānau.”

“In the middle of a cost-of-living crisis, when it is so hard to put food on the table, the last thing we need is whānau going into debt because a loved one has passed away,” she told parliament in July.

Kerekere told me she was “really, really concerned” about the growing costs associated with dying – because death was an inevitability for us all. “Often, even if someone is dying, organising the funeral is something people don’t want to think about,” she said. “You don’t want to go into debt to bury your loved ones.”

Kerekere agreed with concerns raised about the financial support on offer and said that the grant had not been rising fast enough. “There was talk about raising it up to maybe $3,000. If the average cost is $10,000, then $2,000 or even $3,000 is going nowhere.” 

Independent MP Elizabeth Kerekere (Photo: Lynn Grieveson/Newsroom via Getty Images)

However, Kerekere said there should also be work done to expand the current legal framework and allow people to look at “more affordable options” that didn’t always rely on the private funeral industry. “We have to look at a different way of doing it… let’s support smaller communities,” Kerekere said. “People should have a choice. If they want to go with the funeral industry, all good. However there are extra costs that people incur just because the law hasn’t been tidied up.” 

Fergus Wheeler, spokesperson for advocacy group Death Without Debt, says New Zealand has been in a cost of dying crisis for decades. And he agrees that part of the problem is the rigid legal framework currently in place. “The cost of living is getting out of control for everyone, so that means you’ve got less chance of paying off funeral bills which are already too high for many families.” Death Without Debt has also been pushing for a shift in thinking around funerals. Its website lists 10 steps for ending funeral debt, and Wheeler says the most important of these wouldn’t even require a legislative change. “All the minister of health has to do is tell the Ministry of Health to send out a directive to all medical professionals… that they need to handle the pre-disposal paperwork themselves.” That would cut out the need to pay a funeral director to fill in paperwork that Wheeler says should only take a “couple of minutes” to complete. 

Wheeler acknowledges that there are valid arguments for raising the MSD grant, but says tweaking the current rules and regulating the private funeral industry may mean additional financial support is not always necessary. “The grant must be structured so as to be paid on an item-by-item basis, with governments setting the maximum amount per item,” he says. 

There’s been little uptake from politicians on this issue, Wheeler says, even after his group delivered 120 cardboard coffins to parliament in September last year. The attention-grabbing campaign was an attempt to make parliamentarians aware of the high cost of dying ahead of this year’s election, and while opposition MPs greeted protesters on parliament steps, nothing more has happened in the months since. “It’s time the minister of health stops referring us to the bureaucrats, meets with us and then starts making things happen,” Wheeler said at the time.

Everyone I spoke to for this story agreed on one thing: that more needs to be done to offer support for families dealing with the loss of a loved one. For some, that would involve more financial support to allow access to the costly traditional funeral industry. And for others, it would mean having more choice when it comes to saying goodbye. Like everything, dying is becoming more expensive and burdensome than ever. As the cost of living looks set to dominate this year’s election, the question remains: what about the invisible crisis hitting families when someone stops living?