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Photo: Dean Purcell/Getty Images
Photo: Dean Purcell/Getty Images

SocietyMarch 26, 2020

Guidelines say stay at home. But what about those who don’t have one?

Photo: Dean Purcell/Getty Images
Photo: Dean Purcell/Getty Images

We’re being told to stay home and limit social interaction, but for hundreds of New Zealanders sleeping rough that’s not possible. So what care is in place for them?

On March 21, prime minister Jacinda Ardern issued a directive to New Zealanders: stay home. As of midnight last night, this rule has been enforced. Police and the defence force have been given directives to ensure people are sticking to the rules, staying in their home unless they’re accessing essential services like supermarkets, GPs and petrol stations. But for the thousands of New Zealanders who don’t have a permanent home, what are the options?

The closure of many public spaces, including libraries, means there is already less accommodation and fewer places of refuge for people who are sleeping rough in our biggest city. Now that the country is in level four of our alert plan, the situation for rough sleepers is getting difficult.

Zoe Truell is Lifewise’s manager of practice and development. She’s part of a team that’s put together Street Reach, an outreach programme for Auckland-based homeless people. They’re putting those most at risk into emergency accommodation with the help of the Ministry of Social Development, and giving out food parcels and information to those who need it.

“The Street Reach workers are talking to them, reassuring them and are letting people know that if they are sick with any of the symptoms, if they’re elderly, if they have any underlying health issues, that we will support them into emergency accommodation for as long as the level four alert continues, and that we will provide them with support and food while they are in the motel.”

City Missions around the country have adapted how they work to ensure staff are abiding by the social distancing rules, while still caring for rough sleepers. In Christchurch and Auckland, food bank services will continue, with food parcels now delivered to those in need to avoid large gatherings at the usual pick up points.

Services like counselling, social support and addiction support will continue where possible over the phone and emergency accommodation services will continue.

 

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❤️ #THANKYOU: This post is to extend a sincere thanks to you all for your messages of support, donations and offering of your time. ?? As you’ll know, we have so many willing, energetic and passionate volunteers who are part of our Mission whānau. ?‍?‍?‍?? As a result of Coronavirus (COVID19), we’ve been inundated with messages from people wanting to volunteer. However, it is with immense disappointment we share that unfortunately we won’t be taking on any volunteers during this period of self-isolation. Your health and well-being matters, and we want you to take this time to look after yourself at home. We reiterate the words of the Prime Minister @jacindaardern ; “be kind, stay home, save lives.” Our volunteers play a huge part in keeping ‘The Mission’ alive. We’re constantly inspired by the passion and energy our volunteers bring, and we of course cannot wait to welcome you all back soon! ?❤️ For the time being, our staff will be filling the gaps. ☺️ Be a good neighbour. Be kind. #UniteAgainstCOVID19 #OnAMission?

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Wellington City Missioner Murray Edridge says there has been a huge effort over the last few days replacing the usual protocols to ensure those who use the City Mission services are still able to safely.

He says a lot of the people the organisation is seeing have some idea of what’s going on, but don’t have the resources to act on any instruction. There are plans in place to house some of Wellington’s homeless population, details of which are expected today. 

Community organisations are working with local council and central government to establish a fully supported and fed accommodation facility for those who have nowhere to go in the current crisis. It will be for a period of time and then we will need to review that.”

Truell says a lot of Auckland’s rough sleepers are unaware of the extent of what’s happening, and that lack of knowledge could be putting them in danger.

“At the moment the Street Reach workers are going out onto the street, speaking with rough sleepers and helping inform them about what the information is around the virus. They’re finding that people are not well informed on the street, they’re quite fearful, they’re feeling left out… They’re worried that they’re going to be rounded up by the police after Wednesday night and be put in cells.”

But Truell says rough sleepers aren’t the only demographic that is going to struggle with housing and financial issues during the four-week isolation period. Those in poverty will face unique problems, and it’s important the government recognises this.

“We have people who are not only rough sleepers but are living in poverty who are really scared about how they’re going to get through, in spite of the $25 a week increase for beneficiaries. There can be a lot of costs for these people with isolating at home, if they have a home, and people who were already marginalised are more marginalised now, and they’re really fearing that.”

New rules put in place by the government on Wednesday include rental increase freezes and a ban on tenancy terminations, which should provide some security to renters for the next three months.

Edridge says the Wellington City Mission will continue to deliver food and money to some of the region’s most at risk, taking on a triage role as other food banks in Wellington shut. 

Many of the food banks that operate are based on volunteer labour, and a number of those, because of the availability of people and some of the restrictions and access to food, haven’t been able to continue. We’ve agreed with council that we will do a triage service where we will monitor and respond accordingly to calls. In the first instance it’s referring people to local supply if possible, if that’s not possible we’re arranging to get deliveries done for them.”

While the country goes into isolation, Edridge says the most important thing is to continue to be kind.

“There are opportunities to connect with people who might be more vulnerable, whether that’s the neighbours or other people in the community. We’re asking people to just pay attention to what’s happening around them and look after each other. If we all do a bit of that then we’ll get through it.”

Keep going!
What is open and what isn’t during the Covid-19 lockdown?
What is open and what isn’t during the Covid-19 lockdown?

Covid-19March 26, 2020

A whole bunch of questions about the Covid-19 lockdown, answered

What is open and what isn’t during the Covid-19 lockdown?
What is open and what isn’t during the Covid-19 lockdown?

From laundromats and e-scooters to flat whites and Trade Me, we answer some of those lingering questions you might have about what is and isn’t available during the lockdown. 


  • For the must-know rules around the lockdown, click here
  • For a list of essential services, click here.

Last updated: March 29, 6pm

Food and drink

Will smaller food retailers and Asian supermarkets be open?

Yes. If the store sells groceries (retail foodstuffs and other household supplies) then it’s likely they’ll be open. This includes stores like Fresh Choice, Super Value, and Raeward Fresh, but also boutique grocers like Farro, Huckleberry, and Goodfor. Asian supermarkets like Tai Ping, Lim Supermarket, and Wang Mart will also remain open during the lockdown.

Note that for some of these stores, hours of operation have changed so it’s best to check online or call ahead so you don’t waste your trip outside.

What about butchers, bakeries, and fruit and veg stores?

Despite what some stores have told its customers, butchers, bakeries and “similar small-scale food retailers” have officially been instructed by the government to close.

Dairies and liquor stores?

Dairies will remain open provided they apply a one-in-one-out rule and don’t sell cooked food. Liquor stores, however, will be closed except for trust areas where booze isn’t available in supermarkets.

Can restaurants still make food and have it delivered? What about UberEats?

No, takeaways and all cooked food delivery (except meals-on-wheels) are out of the question. This means no pizza, no Chinese takeout, and no cheeky Maccas in the middle of the night. As a result, food delivery apps like Uber Eats and Menulog have suspended their services until further notice. So yes, I’m sorry to say we’re all going to have to cook at some point over the next few weeks, so if you’ve forgotten what that involves, here’s a good place to start

Where can I buy myself flat white/latte/cappuccino? 

All cafes have been forced to close which means barista-made options have effectively dwindled to nil. Petrol stations and supermarkets were initially told they could continue serving takeaway coffee but that’s no longer case.

We’ve been asked to make sacrifices. It could be that making your own coffee is one of those. Be courageous. 

Can I still get My Food Bag/WOOP/HelloFresh/Eat My Lunch?

Yes, but demand is high so order in advance as much as possible. Note that Eat My Lunch will only be delivering its “fresh essential” boxes and not its pre-made lunch boxes during the lockdown period.

Goodbye, for now

Shopping

Can I still shop online for clothes/electronics/furniture etc. and will it get delivered?

It depends on the retailer. Most have either suspended their online stores entirely or kept theirs on the basis that all orders will be processed once the lockdown is over. 

Can I still buy and sell on Trade Me?

Not really. Only trades related to essential businesses and goods will be able to be completed as normal as Trade Me aims to discourage “any non-essential travel, face-to-face contact or courier bookings”. This means users won’t be allowed to buy anything, but they can still bid, browse and save items.

For casual sellers, Trade Me will extend auctions for general items by four weeks and remove Buy Now prices. If you need to withdraw your auction, you won’t be charged a withdrawal fee.

Will stores like The Warehouse, Kmart and Briscoes be open?

No. 

What about Bunnings, Mitre 10 and Placemakers?

No, unless it’s for essential services, and for trade only.

Selling on Trade Me? Use the courier pick up service

Transport

Can I still take public transport?

Public transport is only available for those working in essential services, those needing to access essential services (the supermarket, pharmacy or your GP), those needing to move essential goods, and those needing to get around for medical reasons. Public transport during the lockdown period is free.

Will taxis and ridesharing apps be available?

Yes, and it includes Uber, Zoomy and Ola, although bear in mind these should only be used when absolutely necessary, and while observing physical distancing.

Can I still use e-scooters?

No, companies including Lime, Jump, Beam, Flamingo, Lava and Neuron have pulled their e-scooters from the streets and their services have been suspended for the lockdown period.

If I have a private vehicle, am I allowed to drive wherever I want? Can I go out of town if I don’t interact with anyone?

Some mixed messages on this one. Some have said yes, go for a drive. But according to police commissioner Mike Bush – the man in charge of enforcing the lockdown – you may drive only to access essential services or supplies. Otherwise, stay home. The overarching rule in all these things, as articulated by Jacinda Ardern, is to imagine you’ve got Covid-19 (don’t worry, you probably don’t) and behave accordingly.

Will people still be handing out parking tickets?

Wellington City Council has turned off its metered parking system in the central city which means motorists won’t have to pay for on-street parking (but again, you shouldn’t be driving if it’s not in order to get essential supplies or services). There will be parking enforcement in the rest of the city.

Auckland Transport has said it’s currently working through how it will manage both on and off-street parking, both paid and unpaid, so stay tuned. 

Will mechanics be open? What if my car breaks down? And what if my WOF or drivers licence is about to expire?

Mechanics will be closed, although some will be available for repairs on vehicles providing essential services. AA Roadservice will also be available but only for vehicles that need assistance during essential travel (the supermarket, pharmacy or your GP) and for AA members who work in an essential service role.

For those with WOFs and drivers licences due to expire during the lockdown, the New Zealand Transport Agency (NZTA) cautions that enforcement is at the discretion of Police and local authorities. It advises motorists to “consider other options” if they need to travel for essentials.

For essential purposes only (Photo: Getty Images).

Services and utilities

Will laundromats be open?

Yes, self-service laundromats will be open provided two-metre physical distancing is enforced.

Can I take my pet to the vet?

Yes, vets and animal health/welfare services (SPCA) have been deemed as essential services. 

Will plumbers and electricians be available?

Tradespeople will only be allowed to work if it’s related to essential business or infrastructure. The exception to this may be where tradespeople are needed to undertake emergency work to maintain human health and safety, such as a failed hot water cylinder required for sanitation purposes.

What if I lose access to power, water or internet?

You’ll be able to get these fixed since these are pretty essential. Contact your provider as you normally would.

Will courtrooms continue to operate? What if I’ve been called up for jury duty?

All jury trials have been suspended for two months. Time-critical trials will be heard remotely as much a possible. 

Recreation

Can I take my kids to the playground?

No.

Can I go surfing?

No.

Can I go hunting or fishing?

No.

Can I go hiking or mountain biking?

Look, any mildly dangerous outdoor activity is basically a no-go as it risks putting more pressure on our healthcare workers and medical system. It doesn’t matter if you’re by yourself or not – once one person goes surfing/fishing/hiking etc., others will follow.

If you’re not used to being indoors all day, of course this is going to suck. But in the grand scheme of things, it’s a small price to pay for our wider community’s health.

Will there still be Lotto?

Yes, but instead of a live draw, it’ll be computer-generated. Tickets will only be available to purchase online.

If you lose power at home you’ll still get it fixed.

Can I go see…

… my GP?

Yes, but appointments will be done via phone, email or video, although those who need to see a GP face-to-face will still be able to do so.

… my therapist/psychologist?

Yes, but appointments will be done via phone, email or video. This applies to both private and public practitioners, although there may be exemptions for those working in DHBs where face-to-face contact is vital.

…  my osteo/physio?

No, although some are offering discounted video or phone consultations.

… my hairdresser/nail technician/beauty therapist?

No.

… other people outside my household if we social-distance?

No, no and no. Having multiple contacts ruins the purpose of going into alert level four in the first place, so please, let’s do this properly so we don’t have to it all over again.